2 FAQ

1. Can I proceed with the application if I my business is an existing customer of the bank but does not have online banking access?

   You will need to first onboard the business on the digital banking platform. You can do so by contacting the bank.

2. How many products can I apply for as part of a bundled application?

   Out of the box, you can add a maximum of three products in a bundle. This number is configurable by the Bank and may change.

3. If I am applying for a product for a business that is an existing customer of the bank, can I update the business’ information in the Business Details section while initiating an application?

   No, you cannot update any information of the business that is displayed as part of the Business Details section when applying on behalf of a business that is an existing online banking customer. You may contact the bank to update this information before applying for a new product.

4. Can I cancel one of the product applications that has been submitted as part of a bundled application?

   No. Currently, it is not possible to cancel a specific product application that is part of a bundled application. You can however, can the entire bundled application, if you wish to do so.

5. For how long I can access and resume my applications that are saved as drafts?

   This is based on the Bank’s purging policy. The draft applications will be available for x days in the application tracker before they are purged by the bank.

6. Can I apply for a product that I have already applied for and that the bank is currently processing?

   Yes, you can still submit an application for the same product. The decision to process or reject either of the two (or more) applications will rest on the bank.

7. I have started my application on my laptop. However, I have realized that some of the documents that I need to upload are available on my tablet. Do I need to abandon the application that I started on my laptop to restart the entire process on my tablet?

   No, you can scan the QR code available on every step of the application form, post the Mobile Verification step, and resume the application from your tablet or mobile device.

8. Can bank administrators define the sequence in the steps of the application forms?

   Yes, Bank administrator can maintain the priority to be assigned to each product category that can be part of a bundled application using Origination Workflow Configuration.