1.3.1 Application Tracker Summary- Submitted / Processed Applications

This topic describes how to view Submitted or Processed application details.

Figure 1-4 Application Tracker Summary


Description of Figure 1-4 follows
Description of "Figure 1-4 Application Tracker Summary"

Note:

The fields which are marked as Required are mandatory.

For more information on fields, refer to the field description table.

Table 1-4 Application Tracker Summary - Field Description

Field Name Description
Applicant Name & Product Name A greeting message containing your name or business legal name (in case the application being tracked is a business product application) as entered in the application form, along with the name of the product for which you have applied will be displayed.
Status The current status of the application.

It can be:

  • Submitted – This status will be displayed once the application has been submitted and is pending being processed by the bank.
  • In-Progress – This status will be displayed if the application is being processed by the bank.
  • Offer Generated – This status will be displayed for loan applications if an offer has been generated by the bank.
  • Offer Negotiation – This status will be displayed in case of loan applications, if the offer is being negotiated by the applicant.

    Note:

    Offer negotiation is not supported through the online banking channel.
  • Offer Accepted – This status will be displayed for loan applications, if the offer has been accepted by the applicant.
  • Completed – This status will be displayed if the application has been successfully processed to completion.
  • Account Rejected – This status will be displayed if the application has been rejected by the bank.
  • Customer Rejected – This status will be displayed if the application has been cancelled by you, as an applicant.

In case of bundled applications, no status will be displayed here.

Application Reference Number The application reference number as generated by the bank at the time of application submission.
Channel The channel through which the application was submitted.

The values can be:

  • OBDX
  • OFLO
Submitted On The date on which the application was submitted.
Last Updated On The date on which the application was last updated.
Status History

This section displays the status history of submitted applications as a train stop.
Stages in application Each stage that the application has passed through starting with application submission will be displayed on the train stop along with the date on which the application entered that stage.

Stages and current status maintained at the mid-office are fetched here.

Products in this bundle

This section will be displayed only in case of bundled applications. Each card will contain the following information.
Product Name The name of the product that has been applied for as part of the bundled application.
Application Reference Number The application reference number as generated by the bank, for the individual product application, at the time of application submission.
Current Status The current status of the application. Please refer the statuses defined for single account applications.
Refresh There will be a refresh icon next to the application status. This can be used to refresh the status of the application.

The status history section will also display the latest changes once the refresh icon has been clicked.

Status History

This section displays the status history of all the applications within submitted bundled application. Each product application that is within the bundled application will have its own status history. The status history of all product applications will be available under tabs.
Stages in each application

Each stage that the application has passed through starting with application submission will be displayed on the train stop along with the date on which the application entered that stage.

Stages and status information is fetched from the mid-office application.
Offer Generated

This section is applicable only for loan products and will be displayed when an offer has been generated for the product application.

Offer Link Links will be provided to enable viewing of additional documents such as customer consents, privacy notices etc., wherever applicable.
Additional Documents Click on the links to enable viewing of additional documents such as customer consents, privacy notices etc., wherever applicable.
Offer Acceptance or Rejection This gets enabled in case of Loan Applications (also applicable to bundled applications that comprise of loan products).

Note:

In case there are multiple documents against the offer, selecting Accept or Reject will imply accepting or rejecting the entire set of consents or notices.
Communications

This section will be displayed only if there is atleast one communication created by the bank.

Each communication can have multiple communications, which will include those communications initiated by the bank and those sent in response by the applicant. The following are the details that form part of a communication.

If a communication is open, i.e. if a response is pending from the customer, then the Action Required status will be displayed alongside the Communications section header.

Count of Communications Displays the count of communication created by the bank. This count is displayed alongside the Communications section header.
The following information is displayed per communication record.  
Date The date and time on which the communication was initiated by the bank.
Subject The subject of the communication, which will be displayed as a link. On clicking on the link, the user will be displayed the details of the communication on a modal window.
Status

The current status of the communication.

The values can be:

  • Pending
  • Closed
View More This link will be provided at the bottom of the Communications section if there are communications in addition to the four communication records displayed by default.

On clicking on the link, additional communications (upto a maximum of 10 records in total) will be displayed.

Note:

The link will automatically change to View Less when the additional communication records are listed.
Application Overview  
Documents card

Click on this card to view all the documents uploaded by you. The number of documents that have been uploaded will be displayed upfront on the card.

Displays the status of the offer i.e. whether it was accepted or rejected should also be displayed alongside.
Application Form card Click on this card to view and download the application form.

  1. In case of the Loan applications or the Bundled applications that comprise of loan products,
    Perform one of the following actions:
    • Click Accept to accept the offer generated by bank.

      The success message of offer acceptance is displayed.

    • Click Reject to reject the offer.

      The Reject popup window appears.

      State the reason to reject the offer from the given options, and click Confirm.

      The success message of offer rejection is displayed.

  2. In case the bank has initiated any communications against the applicant, click on the expand option to expand and view the communication.
    All the communication created by bank will be displayed as records comprising of the date and time at which the communication was sent, the subject and status (i.e. pending or closed).
    1. Click on the Subject link to view the details of the communication on a modal window.
      The details of the specific communication will be displayed as a modal window.
  3. Perform one of the following actions:
      1. Click the Documents card under the Application Overview section.

        The Uploaded Documents overlay window appears containing links of all the documents uploaded by you.

      2. Click Back to navigate back to the previous screen.
      3. Under the kebab menu :
        • Click the Cancel Application option to withdraw the application. Refer the Cancel Application section for more details.

          Note:

          This option will not be present for applications that have been processed completely.
      4. Click the Application Form card under the Application Overview section.

        The page containing details of the application form will appear.

        • Communication Details

          Figure 1-5 Communication Details


          Description of Figure 1-5 follows
          Description of "Figure 1-5 Communication Details"

          Note:

          The fields which are marked as Required are mandatory.

          For more information on fields, refer to the field description table.

          Table 1-5 Communication Details - Field Description

          Field Name Description
          The following information will be displayed as part of each communication, which will appear as a modal window when the user clicks on the Subject link of a specific communication.  
          Subject The subject of the communication will be displayed as the header of the modal window.
          Reference ID The reference ID of the communication, as generated by the bank.
          Product Name The name of the product for which the clarification has been raised. This will be displayed only in the case of bundled applications so as to enable the applicant to identify which product within the application bundle, the clarification has been raised for.
          Initiated On The date and time on which the communication was initiated by the bank.
          Closed On The date and time on which the clarification was closed.

          This field is displayed in case of Closed communications.

          Communication Message Displays the list of all the messages, be it from the bank or the applicant along with the date and time on which the communication was initiated and/or attachment that was sent.
          Response This field is displayed in case of Pending communications only. The applicant can enter a response to the bank’s communication as desired.
          Attachment Browse and select the reference document file to be sent along with message, if required.

          Note:

          Allows PDF, JPG and JPEG formats in sizes upto 1MB per file and up to 10GB in total.

          Perform one of the following actions:

          • Type a response and attach a reference document or image by clicking on the option to attach and click Send to send the attachment as a response to the bank’s communication.

            This facility is available only in the case of Pending communications.

          • Click the close icon to close the modal window.
        • Uploaded Documents

          Figure 1-6 Uploaded Documents


          Description of Figure 1-6 follows
          Description of "Figure 1-6 Uploaded Documents"

          Note:

          The fields which are marked as Required are mandatory.

          For more information on fields, refer to the field description table.

          Table 1-6 Uploaded Documents - Field Description

          Field Name Description
          Document Category Displays the document category to which the uploaded document is mapped.
          Document Name Displays the name of the uploaded document. A link will be provided one each document name.
          Perform one of the following actions:
          • Click on the document name link to view and download the document.
          • Click the close icon to close the overlay layer.
        • Application Form

          The details as entered in the application form will be displayed on this page. You can download these details as a PDF document by clicking on the provided link.

        • Click the Refresh icon to refresh the status of the application.

          The status history section displays the latest changes.

Parent topic: Application Tracker Summary