1.15 Existing User

This topic describes the product application process for existing customers.

An application form being initiated for a business that is an existing online banking customer of the bank (registered user) will differ from that of one being initiated for a business that has no existing relationship with the bank.

You will be able to apply as an existing business customer by selecting the provided option on the kickoff page and proceeding to specify the business’ login credentials.

The term loan application form for existing business customers will comprise of the following sections:

1. Business Details –This page will display basic information of the business. There will be no option provided to edit this information as part of the application form.
2. Business Finances – This page will display financial information of the business that is already maintained with the bank. The applicant will be able to add additional financial information in the Income, Expenses, Assets and Liabilities sub sections and will also be able to modify information already present, as required.
3. Stakeholder Information – This section will enable the business applicant to specify information pertaining to the stakeholders of the business. The applicant can opt to add multiple stakeholders, as required. Please refer the Stakeholder Information sections in this user manual for details.
4. Loan Requirement Term Loan - This section will be part of the application form and you will be required to specify information related to the loan such as loan amount and tenure of the loan, etc.
5. Collateral - In this section you can specify information pertaining to the collateral to be added against the loan. You can add multiple collateral records.
6. Disbursement & Repayment –In this section you will be required to specify information pertaining to the account in which you wish to have the loan amount disbursed and also specify information related to the account from which you will be making regular payments to the bank towards repayment of the loan.
7. Terms of Service – You will be required to read through and accept the terms and conditions related to the online application of the product you have selected.
8. Confirm – Once you have submitted your application, you will be displayed a confirmation page. The application reference number along with the link to access the Application Tracker will be displayed.