1 Introduction

This topic describes the credit card module and the variety of functions available to users.

A credit card is a plastic card issued by a financial institution that involves the card holder and the financial institution entering into an agreement that the card holder will pay the institution back in the future so that they can purchase something at present. The financial institution lends the card holder the money that they use to make the purchase and expects that the user pays them back over a period of time (generally a month). The card holder is required to pay the entire amount back including a fee or interest charge if the amount is not paid back in full by the due date.

Credit cards are used to make purchases online or at a point of sale (POS). The card holder’s borrowing limit is pre-set based on the individual’s credit rating.

The application enables users to manage cards effectively and efficiently. Through the credit card module, a user is able to perform a variety of functions such as viewing credit card details and statements, applying for automatic and adhoc payment of credit card dues, initiating service requests such as request for a change in card billing cycle, request for PIN etc. Additionally the user can also apply for a new credit card from the credit card dashboard. A facility is also provided to view the details of an add-on card issued under primary card and to perform a variety of functions. (An add-on credit card is an additional credit card that is issued under a primary card. The card can be issued to family members, parents, spouse or children of the primary card holder depending on the terms and conditions of the primary card).

This user manual covers all the services provided in the system with regards to credit cards.

Features Supported in Application:

The Oracle Banking Digital Experiencecredit card module supports the following features:

  • Credit Card Widget
  • View Credit Card Details
  • Credit Card Bill Payment
  • Manage Auto Pay Instruction
  • View and Change Card Bill Cycle
  • Update Cash and Credit Limits
  • Request PIN
  • Reset PIN
  • Block/Unblock Credit Card
  • Cancel Credit Card
  • Request for Add-On Card
  • View Inactive/Blocked/Cancelled Credit Cards
  • Transactions
  • View and Redeem Rewards Points
  • Raise Dispute against transaction
  • Upgrade Credit Card
  • Activate Credit Card

Pre-requisites

  • Transaction access is provided to Oracle Banking Digital Experience user.
  • Credit cards are maintained in the credit card host system under a party ID mapped to the user.
  • User has valid user credentials to login into OBDX.

Note:

In application
  1. Account searchable drop-down will allow user to search the account number basis on the Account Number, Account Name, Account Currency or Branch Code.
  2. Bank can configure the fields to be shown as additional values in the accounts drop-down.
  • Overview Widget
    This topic describes the Overview widget, which displays the customer’s holdings across various account types, including Current and Savings Accounts, Term Deposits, Loans, Credit Cards, and Investments.