2 FAQ

1. In case my application is saved as a draft, can I request a bank executive to complete this application on my behalf?

   Only you can resume and complete a draft application. In the case of joint applications as well, it is only the primary applicant who can complete a saved application.

2. For how long I can access and resume my applications that are saved as drafts?

   This is based on the Bank’s purging policy. The draft applications will be available for x days in the application tracker before they are purged by the bank.

3. Can I view the offer provided by the bank against my application?

   Yes, in the case of loans and checking and savings accounts with overdraft, you will be able to view the offer documents and can also accept/reject the offer. Please note that in the case of joint applications, although both the primary and the joint applicant can view the offer documents, only the primary applicant can accept the offer. The option to reject the application is available to both applicants.

4. Can I cancel an application once it has been submitted?

   No. Currently, it is not possible to cancel a submitted application. You can, however, cancel an application that has been saved or is in-draft status.

5. Can I negotiate with the Bank, if I am not happy with the offer provided by the Bank?

   At present, offer negotiation is not supported from the digital platform. However, you can reach out to the bank via phone or walk in to the nearest branch.