1.8 Existing User

This topic describes the product application process for existing customers.

An application form being initiated for a business that is an existing online banking customer of the bank (registered user) will differ from that of one being initiated for a business that has no existing relationship with the bank.

You will be able to apply as an existing business customer by selecting the provided option on the kickoff page and proceeding to specify the business’ login credentials.

1. Kickoff Page - Regardless of whether you are applying from the bank’s portal (pre-login page) or after having logged into the bank’s website/application, you will be displayed a kickoff page. This page will list down the eligibility criteria that needs to be met by the business and all involved stakeholders.
2. Terms of Service – You will be required to read through and accept the terms and conditions related to the online application of the product you have selected.
3. Review - The details filled in the application form will be displayed on this page. You can verify the details provided and if required, can edit the information in any sections by selecting the option provided against each section.
4. Confirm – Once you have submitted your application, you will be displayed a confirmation page. The application reference number along with the link to access the Application Tracker will be displayed.