15 Customer Acceptance

This topic provides systematic instructions about the Customer Acceptance stage in the Collateral Perfection process.

In this stage, the user authorized to edit the Customer Acceptance task must capture the customer acceptance status after receiving it from the customer.
  1. From Home screen, click Tasks. Under Tasks, click Free Tasks.
    The Free Task screen is displayed.

    Figure 15-1 Free Tasks


    Description of Figure 15-1 follows
    Description of "Figure 15-1 Free Tasks"

  2. Click Acquire & Edit in the required Customer Acceptance task.
    The Customer Acceptance - Collateral Summary screen is displayed.

    Figure 15-2 Customer Acceptance - Collateral Summary


    Description of Figure 15-2 follows
    Description of "Figure 15-2 Customer Acceptance - Collateral Summary"

    In the Customer Acceptance - Collateral Summary screen, following collateral details captured in the previous stages are displayed.
    • Basic Information
    • Collateral Type (Property) Details
    • Linked Facilities Details
    • Ownership
    • Seniority of Details
    • Covenants
    • Insurance
    • Configured Stage Status
  3. View the Collateral Summary and click Next.
    The Customer Acceptance screen is displayed.

    Figure 15-3 Customer Acceptance


    Description of Figure 15-3 follows
    Description of "Figure 15-3 Customer Acceptance"

    In the above screen, you can download the draft document sent to customer by clicking the download icon.

  4. In next data segment, click Next.
    The Customer Acceptance - Comments screen is displayed.

    Figure 15-4 Customer Acceptance - Comments


    Description of Figure 15-4 follows
    Description of "Figure 15-4 Customer Acceptance - Comments"

  5. Type comments for the Customer Acceptance stage in the Comments text box.
  6. Click Post.
    Comments are posted below the Comments text box.
  7. Click Submit.
    The Checklist window is displayed.

    Figure 15-5 Checklist


    Description of Figure 15-5 follows
    Description of "Figure 15-5 Checklist"

  8. Manually verify all the checklist and enable the corresponding check box.
  9. Select the Outcome based on customer acceptance status and click Submit.
    The options available in the drop down list are:
    • Accept
    • Reject
    • Revaluate

    If Accept is selected as the Outcome, the application is moved to the next stage on clicking Submit.

    If Reject is selected as the Outcome, the application is rejected on clicking Submit.

    If Revaluate is selected as the Outcome, the application is moved to the Collateral Review stage on clicking Submit.