12 Chatbot Service

This topic provides information on Chatbot Service.

The Chatbot support offered by Oracle Banking Enterprise Limits and Collateral Management helps the banks to accelerate their banking services. The user can quickly inquire all the details of a particular customer by simply entering the customer Id in the Chatbot.

Upon entering the customer Id, entities of customer, such as liability, facility, collateral, and collateral pool are displayed. The user can select the required entity to view its detailed information.

1. Click the Chat icon at the bottom right corner of the application window.
   The Chat icon window displays.

   Figure 12-1 Chat icon

   
   

   

   
   

   In the above screen, enter a valid customer number. The Chatbot displays entities available for the mentioned customer.

   Click on the entity about which you need information. Details associated with the selected entity are displayed in the same chat window

   For example,

2. click on Facility, all the facilities available for the customer are displayed as shown below:

   Figure 12-2 Facility

   
   

   

   
   
3. Click on the Required facility. The facility details are displayed on the same chat window as shown below:

   Figure 12-3 Facility details

   
   

   

   
   
4. In case, the collateral is selected, the Chatbot displays all the collateral types as shown below:

   Figure 12-4 Collateral

   
   

   

   
   
5. Click on the Required Collateral type, collaterals of the selected type are displayed:

   Figure 12-5 Collateral details

   
   

   

   
   

   Upon selecting the required collateral in the above screen, details of the collateral are displayed.

   Similarly to view the Liability and Collateral Pool details, click the respective options in the Chatbot and select the required liability and collateral pool.