Table of Contents

• Title and Copyright Information
• Preface
  • Purpose
  • Audience
  • Documentation Accessibility
  • Critical Patches
  • Diversity and Inclusion
  • Conventions
  • Related Resources
  • Screenshot Disclaimer
  • Acronyms and Abbreviations
  • Basic Actions
  • Symbols, Definitions and Abbreviations
• 1 Exception and Investigation Queues Overview
• 2 Exception & Investigation Queues - Internal
  • 2.1 Repair Queue
    • 2.1.1 Repair Action
    • 2.1.2 Cancel/Return/Suppress Action
    • 2.1.3 View Queue Action
    • 2.1.4 Verify
    • 2.1.5 Reject
    • 2.1.6 Other Actions Supported
  • 2.2 Business Override Queue
    • 2.2.1 Reject Action
  • 2.3 Process Exception Queue
  • 2.4 Authorization Limit 1 Queue
    • 2.4.1 Reject
  • 2.5 Authorization Limit 2 Queue
    • 2.5.1 Reject
  • 2.6 Processing Cut Off Queue
    • 2.6.1 Reject
  • 2.7 Network Cutoff Queue
    • 2.7.1 Reject
  • 2.8 Non STP Queue
    • 2.8.1 Release
    • 2.8.2 Modify
    • 2.8.3 Authorize
    • 2.8.4 Delete
    • 2.8.5 Reject
    • 2.8.6 Cancel
    • 2.8.7 View Message
    • 2.8.8 View Transaction
    • 2.8.9 Verify
    • 2.8.10 View Queue Action
  • 2.9 Warehouse Queue
    • 2.9.1 Reject
  • 2.10 Exchange Rate Queue
    • 2.10.1 Reject
  • 2.11 FX Unwind Queue
  • 2.12 Network Resolution Queue
    • 2.12.1 View Message
    • 2.12.2 Select Network
    • 2.12.3 Cancel
    • 2.12.4 Verify
    • 2.12.5 Reject
    • 2.12.6 View Queue Action
    • 2.12.7 View Cancel Details
  • 2.13 Settlement Review Queue
    • 2.13.1 Verify
    • 2.13.2 Reject Action
    • 2.13.3 View Queue Action
  • 2.14 EU Payer Compliance Queue
    • 2.14.1 Repair
    • 2.14.2 Override
    • 2.14.3 Authorize
    • 2.14.4 Cancel
    • 2.14.5 Authorize
    • 2.14.6 Verify
    • 2.14.7 Reject
    • 2.14.8 View Queue Action
    • 2.14.9 Delete
    • 2.14.10 View Transaction
  • 2.15 Document Approval Queue
• 3 Exception & Investigation Queues - External
  • 3.1 Sanctions Check Queue
    • 3.1.1 Reject
  • 3.2 External Credit Approval Queue
    • 3.2.1 Reject
  • 3.3 External Account Check Queue
    • 3.3.1 Reject
  • 3.4 External Credit Approval Reversal Queue
  • 3.5 External Pricing Queue
    • 3.5.1 Reject
  • 3.6 Accounting Queue
  • 3.7 Accounting Resend Summary
  • 3.8 Accounting Reversal Queue
  • 3.9 Bulk File Action Support in Exception Queues
• 4 Custom Queues
  • 4.1 Custom Queue Code Maintenance
    • 4.1.1 Custom Queue Code Maintenance Summary
  • 4.2 Custom Queue Rule Maintenance
    • 4.2.1 Custom Queue Rule Maintenance Summary
  • 4.3 Custom Queue Processing
• 5 Exception & Investigation Queues - Cross border / RTGS
  • 5.1 Outbound Claim Queue
    • 5.1.1 Expense Out
    • 5.1.2 Manual Match
    • 5.1.3 Authorize
    • 5.1.4 Delete
    • 5.1.5 View Queue Action
    • 5.1.6 View Claim
  • 5.2 Inbound Claim Queue
    • 5.2.1 Approve
    • 5.2.2 Repair
    • 5.2.3 Reject
    • 5.2.4 Authorize
    • 5.2.5 Delete
    • 5.2.6 View Queue Action
    • 5.2.7 View Claim Transaction
  • 5.3 Inbound Cancellation Browser
    • 5.3.1 Manual Match
    • 5.3.2 Interim/Reject
    • 5.3.3 Authorize
    • 5.3.4 Delete
    • 5.3.5 View Request Action
    • 5.3.6 View Response Action
    • 5.3.7 View Queue Action
    • 5.3.8 View Transaction
  • 5.4 Inbound Cancellation Request Queue
    • 5.4.1 Interim/Accept/Reject
    • 5.4.2 Authorize
    • 5.4.3 Delete
    • 5.4.4 View Request Action
    • 5.4.5 View Response Action
    • 5.4.6 View Queue Action
    • 5.4.7 View Transaction
  • 5.5 Inbound Messages STP Queue
    • 5.5.1 Reject Action
    • 5.5.2 Manual Match Action
    • 5.5.3 Auto Cover Match Processing
  • 5.6 Inbound Non-gpi n99 Queue
    • 5.6.1 Status Update
    • 5.6.2 Authorize
    • 5.6.3 View Message
    • 5.6.4 View Transaction
    • 5.6.5 View Queue Action
    • 5.6.6 Delete
  • 5.7 Incoming Unmatched Queue
    • 5.7.1 View Message
    • 5.7.2 View Queue Action
    • 5.7.3 View Transaction
    • 5.7.4 Release
    • 5.7.5 Authorize
    • 5.7.6 Delete
  • 5.8 Verification Queue
  • 5.9 Transaction Amendment Request Queue
• 6 Exception & Investigation Queues - Domestic ACH
  • 6.1 R Processing Queue
  • 6.2 Dispatch File Browser
    • 6.2.1 View Validation File
    • 6.2.2 View Bulk Details
• 7 External Response Exception Log Summary
  • 7.1 External Response Exception Log Summary
    • 7.1.1 Retry
    • 7.1.2 View Response
    • 7.1.3 Ignore
• 8 Features
  • 8.1 Cancellation from Exception Queues
    • 8.1.1 Canceling Outbound Payment
    • 8.1.2 Canceling Inbound Payment
  • 8.2 Locking of Records in Processing Queues
    • 8.2.1 Clear Queue Action Lock
  • 8.3 Acting from an Exception Queue on a later day
  • 8.4 Export Option