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## 3.8.3.1.1 Payment and Closure Details for Billing Accounts

In this topic, the payment and settlement details for the billing acocounts are explained

Note:

The fields marked as Required are mandatory.

1. On the Homepage, from Retail Lending Services mega menu, under Repayment, click Loan Payment and Closure. You can also open the screen by specifying Loan Payment and Closure in the search icon bar and selecting the screen.
   The Loan Payment and Closure screen is displayed.

   Figure 3-97 Loan Payment and Closure

   Description of "Figure 3-97 Loan Payment and Closure"
2. Select the appropriate option from the Search by field.
3. Provide the input based on the selection from the Search by field.
   The payment and closure details are displayed.

   Figure 3-98 Payment and Close Details

   Description of "Figure 3-98 Payment and Close Details"
4. On the Loan Payment and Closure screen, perform the required actions. For more information on fields, refer to field description table below:

   Table 3-58 Loan Payment and Closure – Field Description

   Field | Description
   --- | ---
   Search by | Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Payment Details | In this section, the fields related to perform payments are displayed. Also, user can view the details of the existing payment details.
   Value Date | Select or specify the value date for making the payment.
   Select Activity | Select the appropriate option for the paying the payment. The available options are Pay Bills and Close Account. The default option selected is Pay Bills.

- Paying by Pay Bills Option
  You can pay the due loan amount by full payment or managing the allocation. This topic describes the systematic instructions for paying the bills.
- Paying by Close Account Option
  You can make payment by repaying the entire outstanding loan amount and close the loan account.
- Viewing Simulation Details
  You can get a complete overview of the amount details are displayed in this widget on the right side of the screen.
- Edit Settlement through Customer Account
  User can settle the amount using the customer account.
- Edit Settlement through Other's Customer Account
  User can settle the amount using the customer account.
- Edit Settlement through Ledger
  User can settle the amount using the customer account.
- Edit Settlement through External Account
  User can settle the disbursement amount using an external account.

Parent topic: Billing Account