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## 3.5 Accounts

Under the Accounts menu, you can perform various vital transactions on a loan account.

This topic contains the following subtopics:

- Loan Adhoc Charges
  User can initiate a transaction to collect adhoc charges for a loan account using the Loan Adhoc Charges screen.
- Loan Disbursement
  You can initiate a disbursement for the loan account using the Loan Disbursement screen. The disbursement can be a partial or full disbursement.
- Loan 360
  The Loan 360 screen is the dashboard for loans service, which gives a consolidated view of all the details related to a loan account and helps user to perform various transactions on the account.
- Loan Write-Off
  User can write-off the loan amount of the customer that is not coverable from the customer using the Loan Write-Off screen.
- Transaction Inquiry
  User can access the details of a particular transaction and provide clarifications to customers with the help of available features in the Transaction Inquiryscreen.
- Transaction View & Reversal
  User can view the loan transactions related to an account. If required, user can also initiate reversal of the transaction after due diligence using the Transaction View & Reversal screen.
- Manage Hardship
  User can create, edit, and withdraw a hardship plan for a loan account using the Manage Hardship screen.
- Manage SCRA/MLA Benefits
  User can submit the SCRA requisition customer's loan accounts using the Manage SCRA/MLA Benefits screen.
- Maintain Account Condition
  User can view and add a new account condition for the selected loan account using the Maintain Account Condition screen.
- Loan Disbursement Schedule
  You can view the future disbursement schedules maintained along with their settlement details using the Loan Disbursement Schedule screen.
- Forfeit Excess Amount
  User can forfeit the excess amount available in the loan account using the Forfeit Excess Amount screen.
- Refund Excess Amount
  User can refund the excess amount available in the loan account using the Refund Excess Amount screen.
- Manual Provision
  User can view or capture provision values for various components for the selected loan account using the Manual Provision screen.
- Freeze Account Status
  User can using the Freeze Account Status screen.
- Failed Events Inquiry
  User can view the events failed for the selected retail accounts using the Failed Events Inquiry screen.

Parent topic: Operation