Table of Contents

• Title and Copyright Information
• Preface
  • Purpose
  • Before You Begin
  • Module Definitions
  • Module Pre-requisite
  • Audience
  • Documentation Accessibility
  • Diversity and Inclusion
  • Related Resources
  • Conventions
  • Screenshot Disclaimer
  • Acronyms and Abbreviations
  • Basic Actions
  • Symbols and Icons
  • Prerequisite
  • Module Post-requisite
• 1 Retail Lending Servicing - An Overview
• 2 Maintenance
  • 2.1 Retail Lending Policy
    • 2.1.1 Create Retail Lending Policy
    • 2.1.2 View Retail Lending Policy
  • 2.2 Auto Number Generation
    • 2.2.1 Create Definition
    • 2.2.2 View Definition
  • 2.3 Lookups
    • 2.3.1 Create Lookup
    • 2.3.2 View Lookup
  • 2.4 Business Components
    • 2.4.1 Create Business Component
    • 2.4.2 View Business Component
  • 2.5 Asset Classification Plan
    • 2.5.1 Create Asset Classification Plan
    • 2.5.2 View Asset Classification Preferences
  • 2.6 Product Segment
    • 2.6.1 Create Product Segment
      • 2.6.1.1 Basic Details
      • 2.6.1.2 Component Linkage
      • 2.6.1.3 Preferences
      • 2.6.1.4 Asset Classification and Provisioning
      • 2.6.1.5 Accounting Roles and Ledgers
      • 2.6.1.6 Events and Accounting
    • 2.6.2 View Product Segment
  • 2.7 Product
    • 2.7.1 Create Product
      • 2.7.1.1 Basic Details
      • 2.7.1.2 Business Components
      • 2.7.1.3 Product Preference
      • 2.7.1.4 Restriction Preference
      • 2.7.1.5 Stage Definition
    • 2.7.2 View Product
  • 2.8 Restructure Plan
    • 2.8.1 Create Restructure Plan
    • 2.8.2 View Restructure Plan
  • 2.9 PII Mask
  • 2.10 Batch Category
    • 2.10.1 Batch Job Maintenance
      • 2.10.1.1 Category Details
      • 2.10.1.2 Job Details
    • 2.10.2 View Batch Job Summary
  • 2.11 Facts Configuration for Criteria Based Conditions
  • 2.12 Data Files Definitions
    • 2.12.1 Create Data File Definitions
    • 2.12.2 View Data File Definitions
• 3 Operation
  • 3.1 Account On-boarding
  • 3.2 Batch Operations
    • 3.2.1 Batch Failure Inquiry
    • 3.2.2 Batch Job Operations
  • 3.3 Common Action
    • 3.3.1 Fetch Ledger Code
    • 3.3.2 Fetch Customer ID
    • 3.3.3 Audit Details
    • 3.3.4 Remarks
    • 3.3.5 Save & Close
    • 3.3.6 Settlement Details
      • 3.3.6.1 Add Settlement through Customer Account
      • 3.3.6.2 Edit Settlement through Customer Account
      • 3.3.6.3 Add Settlement through Other Customer's Account
      • 3.3.6.4 Edit Settlement through Other's Customer Account
      • 3.3.6.5 Add Settlement through Ledger
      • 3.3.6.6 Edit Settlement through Ledger
      • 3.3.6.7 Add Settlement through External Account
      • 3.3.6.8 Edit Settlement through External Account
  • 3.4 Oracle Digital Assistance
  • 3.5 Accounts
    • 3.5.1 Loan Adhoc Charges
    • 3.5.2 Loan Disbursement
    • 3.5.3 Loan 360
    • 3.5.4 Loan Write-Off
    • 3.5.5 Transaction Inquiry
    • 3.5.6 Transaction View & Reversal
      • 3.5.6.1 Perform Reversal of Transaction
      • 3.5.6.2 View Transaction Details
    • 3.5.7 Manage Hardship
      • 3.5.7.1 Create Hardship
      • 3.5.7.2 Edit or Withdraw Hardship
    • 3.5.8 Manage SCRA/MLA Benefits
    • 3.5.9 Maintain Account Condition
    • 3.5.10 Loan Disbursement Schedule
    • 3.5.11 Forfeit Excess Amount
    • 3.5.12 Refund Excess Amount
    • 3.5.13 Manual Provision
    • 3.5.14 Freeze Account Status
    • 3.5.15 Failed Events Inquiry
  • 3.6 Balances
    • 3.6.1 Account Statement
    • 3.6.2 Outstanding Balance Inquiry
    • 3.6.3 Manage Balances
  • 3.7 Instruction Preferences
    • 3.7.1 Payment Preferences
      • 3.7.1.1 Add Payment Preference Details
      • 3.7.1.2 Edit Payment Preference Details
  • 3.8 Repayment
    • 3.8.1 Bill Status Inquiry
    • 3.8.2 Closure Quote
    • 3.8.3 Loan Payment and Closure
      • 3.8.3.1 Billing Account
        • 3.8.3.1.1 Payment and Closure Details for Billing Accounts
          • 3.8.3.1.1.1 Paying by Pay Bills Option
          • 3.8.3.1.1.2 Paying by Close Account Option
          • 3.8.3.1.1.3 Viewing Simulation Details
          • 3.8.3.1.1.4 Edit Settlement through Customer Account
          • 3.8.3.1.1.5 Edit Settlement through Other's Customer Account
          • 3.8.3.1.1.6 Edit Settlement through Ledger
          • 3.8.3.1.1.7 Edit Settlement through External Account
      • 3.8.3.2 Non-Billing Account
        • 3.8.3.2.1 Payment and Closure Details for Non-Billing Accounts
          • 3.8.3.2.1.1 Paying by Pay Dues Option
          • 3.8.3.2.1.2 Paying by Pay Partially Option
          • 3.8.3.2.1.3 Paying by Close Account Option
          • 3.8.3.2.1.4 Manage Fees
          • 3.8.3.2.1.5 Viewing Simulation Details
          • 3.8.3.2.1.6 View Breakup of Amount Due
    • 3.8.4 Statement Inquiry
  • 3.9 Schedule
    • 3.9.1 Loan Schedule Inquiry
    • 3.9.2 Repayment Date Change
    • 3.9.3 Modify Interest Rate
    • 3.9.4 Modify Tenure and Installment
    • 3.9.5 Modify Penalty Interest Rate
• 4 Functional Activity Codes
• 5 Error Code and Description
• 6 Batch Details
• 7 Accounting Heads
• 8 Event Codes
• 9 Amount Tags
• 10 Accounting Entries
• Index