1.36 Forget Customer Process

This topic explains systematic instructions to forget the specific customer.

Note:

The fields which are marked in asterisk are mandatory.

1. On Homescreen, type STDCSFRT in the text box, and click Next.
   The Forget Customer Process screen displays.

   Figure 1-40 Forget Customer Process

   
   

   
   Description of "Figure 1-40 Forget Customer Process"

   
   
2. On the Forget Customer Process screen, specify the fields.

   For more information on fields, refer to the field description table.

   Table 1-56 Forget Customer Process - Field Description

   Field	Description
   Forget Customer Process ID	This field displays the system-generated ID for processing the customer details. Alternatively, enter Forget Customer Process ID manually while searching for forgotten customers.
   Forget Customer Process Type	Select the type of request for forgetting the customers from the following option: Customer Initiated - Select this option, when the customer has requested for forgetting their details immediately. Bank Initiated - Select this option to process the closed customers in a bulk, as per the bank's requirement. The process is a non-EOD batch process. For the Customer Initiated process, select the list of closed customers. But for the Bank Initiated process, the system picks all the closed customers based on the bank parameter maintenance and not individual customers.
   Customer Number	Select the customer number from the list of values.
   Process Status	This field displays the system-generated status. On submission of the request, the status is U, whereas once the process is authorized the status changes to P.

   Once authorized, the data of the customer is updated with the respective masked value that is entered in the Forget Customer PII Maintenance screen.

   Note:

   After the customer is forgotten in the system, the customer's data is not available for any operations in any detail/maintenance and the summary screens.
3. Click Exit to end the transaction.