3.1.9 Closing a Product

A product cannot be deleted after it is authorized. However, it can be closed. A closed product is not available for use, but it remains in the system.

A product can be closed only under the following circumstances:

• The product cannot have any contracts linked to it. A product that has active contracts cannot be closed. The product can be closed only after all contracts involving the product are liquidated.
• It has to be authorized for the last activity performed on it.

Click close icon:

• When the product is highlighted in the Summary View
• When it is displayed in the Detailed View

The system prompts for confirmation before closing the product. To proceed with closure, select Yes in the message window. To cancel the closure and keep the product open, select No in the message window.