6.2.4 Special Queue

A new summary screen will be made to show the deals marked for special handling. The deals for which the special handling required is enabled in the customer level will be moved to this queue. Also if the special handling code is specified in the request, the deal will be moved to the special handling queue based on the condition defined.

Operations Allowed

User are allowed to change the fields which are specified in the amend section of CW contract online. On saving the contract a new version is created as un-authorized and contract is move to verification queue.

Exit Criteria

The conditions due to which the deal has been put into repair queue should be resolved through an amendment on the contract either through front office or using the online screen.

User can fetch the record from special queue and double clicking of which will open the contract screen. User can unlock the same. The check box, 'Exit Special Queue' in Queue tab should be selected before saving the deal.