1.5 Capture Customer Interactions

Oracle Banking Collections and Recovery provides the capability to capture details of customer interactions. This helps in various processes, such as further segmentation of accounts.

The key features of this functionality are:

• Provides an exhaustive and configurable framework to capture actions performed related to customer interactions and results of the actions.
• Facilitates automated update of the collection status of the account based on results of the actions, which further triggers multiple processes on the accounts.
• Facilitates in both manual and automatic update of follow-up dates to help collectors prioritize work accordingly.