1.1 Case Creation for Delinquent Accounts

Oracle Banking Collections and Recovery provides framework to accept delinquent accounts from various hosts across multiple products. Based on the delinquent accounts received, cases are created against the customers.

The following methods are supported to receive data of delinquent accounts from any host system:

• Through file interface
• Through online API calls

For any subsequent changes in the data, because of financial or non-financial transactions in accounts marked for collections, application facilitates to update the same using the above methods. This helps the collectors to take appropriate follow-up action on the accounts based on latest information available.