1.9 Case Management

Oracle Banking Collections and Recovery provides a comprehensive Case Summary screen to manage cases created against the delinquent accounts. The widget-based interface of the screen is customizable. It provides collectors all the information related to the case and helps in performing various transactions.

The key features of Case Summary screen are:

• Provides case specific details related to the account.
• Displays list of accounts associated with the customer.
• Displays details of customers associated with the accounts.
• Provides details of all tasks that the collector needs to perform.
• Facilitates to add ad hoc tasks, update task details, and escalate tasks.
• Facilitates to create Promises to Pay for the promise of payment made by the customer.
• Displays details of the activities performed on the accounts linked to the case.
• Facilitates to view details of all the payment transactions of accounts related to a case.