1.3 Specialized Cases Tab

Oracle Banking Collections and Recovery facilitates specialized action on accounts belonging to specialized condition or segment like litigation, bankruptcy etc.

The key features of this functionality are:

• A new tab in Task Summary dashboard called Specialized cases will display all account which belong to specialized segment and assigned to logged in collector.
• Through this tab, collector can view all tasks assigned to them, filter search task, escalate task, perform action and navigate to case summary dashboard.
• In addition, Supervisor will be able to reassign the account belonging to a collector in his hierarchy to a different collector.