4.2 Edit Case Action

To edit an existing Case Action, follow these steps:

1. Navigate to the Case Actions/Statuses page.
2. Select the Case Actions tab.
3. Select the Action Code and click Edit . The Edit Action window is displayed.
4. Edit the Case Action details as required.

   Note:

   • You cannot edit the Action Code and Action Category fields.
   • The fields which are marked with asterisk * are mandatory.
5. Click Save. A confirmation message is displayed: Saved Successfully.