Introduction

Getting Started includes instructions on how to login to the application.
Case Statuses explains how to add and edit case statuses.
Case Actions explains how to add and edit actions.
Mapping Case Actions explains how to map Non-Status Changing Case Actions to statuses and user roles.
Configure Case System Parameters explains how to edit the case system parameters.
Case Priority explains how to add and edit Case Priority.
Admin Audit History explains how to track the record changes made in system configuration.
Exporting and Importing Objects explains how to migrate the objects.

About Investigation Hub Administration

Investigation Hub Administration Tools help you to configure the case status, actions, and types used in Process Modeling Framework (PMF) to define the case investigation workflow. To define a case workflow, you must complete the following tasks:

Define Case Statuses that represent steps in the workflow.
Define Case Actions to be used in the workflow.

Investigation workflows can vary based on the type of case being investigated. The case investigation and resolution are supported by various actions, which can be specific to the case type. Access to types of cases and actions are controlled based on the user role and access privileges. Administrators design the workflows using the Processing Modelling Framework.

During case investigation, Case Analysts and Case Supervisors search, investigate, and resolve cases. After a case is created and appears in the application, user actions towards investigation and resolution change the status of a case from new (New) to closure (Closed as True Positive, or Closed as False Positive).

Administration and Configuration Activities

The Administration and Configuration Activities of the Investigation Hub application include:

Case Actions settings to add new case statuses, configure case action data, and configure standard comment data. The Administrator can configure whether or not the case actions require a comment, a reassignment, or a due-date.
Processing Modelling Framework facilitates built-in tools for orchestration of human and automatic workflow interfaces. This enables the Administrator to create process-based Case Investigation. It also enables the Administrator to model business processes and workflows.