Preface

• Purpose
  
• Audience
  
• Before You Begin
  
• Module Pre-requisite
  
• Module Definitions
  
• Critical Patches
  
• Diversity and Inclusion
  
• Conventions
  
• Related Resources
  
• Acronyms and Abbreviations
  
• Screenshot Disclaimer
  
• Symbols and Icons
  
• Basic Actions
  
• Module Post-requisite
  

Purpose

This guide provides the detailed information about the Small and Medium Business (SMB) customer 360 feature.

Audience

This guide is intended for the Relationship Managers (RM) in the SMB division of the bank.

Before You Begin

Kindly refer to the Getting Started with Oracle Banking Cloud Service for information on common functionalities like login, navigation, and general settings before proceeding with this guide.

Module Pre-requisite

Specify User Id and Password, and login to the Home screen.

Module Definitions

Table - Terms & Definitions

Terms	Definitions
Stakeholders	A person, group or organization with a vested interest, or stake, in the decision-making and activities of a business, organization or project.
Standing Instructions	A Standing Instruction (SI) is a service offered to customers of a bank, wherein regular transactions that the customer wants to make are processed as a matter of course instead of initiating specific transactions each time. Once initiated, a standing instruction may go on for many months, or even years, with each cycle being processed automatically.
Guarantors	An individual who promises to pay a borrower's debt if the borrower defaults on their loan obligation.
Suppliers	Suppliers are individuals or businesses that provide the raw materials, goods, or services required by another organization to operate.

Critical Patches

Oracle advises customers to get all their security vulnerability information from the Oracle Critical Patch Update Advisory, which is available at Critical Patches, Security Alerts and Bulletins. All critical patches should be applied in a timely manner to make sure effective security, as strongly recommended by Oracle Software Security Assurance.

Diversity and Inclusion

Oracle is fully committed to diversity and inclusion. Oracle respects and values having a diverse workforce that increases thought leadership and innovation. As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation. We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve. Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which user supply particular values.
monospace	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that user enter.

Related Resources

For more information, see these Oracle resources:

• Getting Started User Guide

• SMB Onboarding User Guide

Acronyms and Abbreviations

The following acronyms and abbreviations are used in this guide:

Table - Acronyms and Abbreviations

Acronym/Abbreviation	Description
RM	Relationship Managers
CIF	Customer Information File
KYC	Know Your Customer
TIN	Tax Identification Number
CASA	Current and Savings Account
FATCA	Foreign Account Tax Compliance Act

Screenshot Disclaimer

Personal information used in the interface or documents is dummy and does not exist in the real world. It is only for reference purposes.

Symbols and Icons

The following are the symbols you are likely to find in this guide:

Table - Symbols and Icons

Symbol/Icon	Function
	Close
	Expand view
	Maximize
	Minimize

Basic Actions

Most of the screens contain icons to perform all or a few of the basic actions. The actions which are called here are generic, and it varies based on the usage and the applicability. The table below gives a snapshot of them:

Table - Common Icons and its Definitions

Icon	Description
Close	Click Close to exit the screen.

Module Post-requisite

After finishing all the requirements, log out from the Home screen.