Table of Contents

• Title and Copyright Information
• 1 Navigation
  • 1.1 Audience
  • 1.2 Conventions Used
  • 1.3 Logging In
  • 1.4 Template and Navigation
    • 1.4.1 Home Screen
      • 1.4.1.1 Time Zone Preference
    • 1.4.2 Screens
  • 1.5 Common Operations
    • 1.5.1 Basic Operations
    • 1.5.2 Basic Actions
    • 1.5.3 Personalization Options
    • 1.5.4 De-supported Special characters
    • 1.5.5 Skip Zip Code Validation
    • 1.5.6 Export data to Excel
  • 1.6 Keyboard Compatibility
    • 1.6.1 Keyboard Compatibility
  • 1.7 Tool Tips
  • 1.8 Accessibility
    • 1.8.1 Understanding Accessibility
    • 1.8.2 Application Accessibility Preferences
    • 1.8.3 Documentation Accessibility Preferences
• 2 Search Function
  • 2.1 Search Criteria
  • 2.2 Searching for an Application
    • 2.2.1 Search/Task tab
    • 2.2.2 Quick Search section
      • 2.2.2.1 Other Features on the Results screen
      • 2.2.2.2 Copying an Application
      • 2.2.2.3 Unlocking an Application
      • 2.2.2.4 View Application
  • 2.3 Searching for an Account and Customer
    • 2.3.1 Quick Search section
    • 2.3.2 Search Using Customer Details
    • 2.3.3 Search Using Account Details
    • 2.3.4 Search Using Business Details
• 3 Dashboards
  • 3.1 Introduction
  • 3.2 Dashboards
  • 3.3 User Productivity
    • 3.3.1 Viewing the Customer Service/Collection tasks
      • 3.3.1.1 Collector Activity
      • 3.3.1.2 Service/Collection Queues
  • 3.4 System Monitor
    • 3.4.1 Monitoring Batch Jobs
    • 3.4.2 Monitoring Jobs
    • 3.4.3 Monitoring Services
    • 3.4.4 Database Server Log Files
    • 3.4.5 Monitoring Users
    • 3.4.6 Monitoring JMS Queues
    • 3.4.7 Monitoring Events
  • 3.5 Producer Analysis
  • 3.6 Process Files
    • 3.6.1 Incoming Process File
      • 3.6.1.1 Uploaded Files
    • 3.6.2 Proration of Future Account Dues
    • 3.6.3 Outgoing Process File
• 4 Customer Service
  • 4.1 Introduction
    • 4.1.1 Quick Search section
  • 4.2 Customer Service screen
  • 4.3 Customer Service screen’s Summary tab
  • 4.4 Customer Service screen’s Collections tab
  • 4.5 Customer Service screen’s Customer Service tab
    • 4.5.1 Call Activities sub tab
      • 4.5.1.1 Recording a Call Activity
      • 4.5.1.2 Making an Appointment
      • 4.5.1.3 Cancelling an Appointment
      • 4.5.1.4 Recording a Promise to Pay
      • 4.5.1.5 Cancelling a Promise to Pay
      • 4.5.1.6 Posting Offline Call Activities
    • 4.5.2 Maintenance sub tab
      • 4.5.2.1 Creating Monetary and Non monetary Transactions
    • 4.5.3 Comments sub tab
      • 4.5.3.1 Recording an Additional Comment
      • 4.5.3.2 Deleting Comment(s)
    • 4.5.4 Promises sub tab
    • 4.5.5 Checklists sub tab
      • 4.5.5.1 Completing a Checklist for an Account
    • 4.5.6 Tracking Attributes sub tab
    • 4.5.7 Field Investigation Sub Tab
    • 4.5.8 References sub tab
    • 4.5.9 Correspondence sub tab
      • 4.5.9.1 Recipient Details Sub Tab
    • 4.5.10 Letters sub tab
      • 4.5.10.1 Servicing: Welcome letter
      • 4.5.10.2 Servicing: Paid in Full letter
      • 4.5.10.3 Collections: Collection letter 1
      • 4.5.10.4 Collections: Collection letter 2
      • 4.5.10.5 Collections: Collection letter 3
    • 4.5.11 Document Tracking sub tab
    • 4.5.12 Scenario Analysis sub tab
    • 4.5.13 Access History
  • 4.6 Customer Service screen’s Account Details tab
    • 4.6.1 Account Details sub tab
    • 4.6.2 Balances sub tab
    • 4.6.3 Statements sub tab
    • 4.6.4 Rate Schedule sub tab
    • 4.6.5 Insurances sub tab
    • 4.6.6 Condition Details sub tab
    • 4.6.7 Securitization Sub Tab
    • 4.6.8 Contract Information sub tab
    • 4.6.9 Trade Details sub tab
      • 4.6.9.1 Revenue Recognition Processing Batch Jobs
  • 4.7 Customer Service screen’s Associated Accounts tab
  • 4.8 Customer Service screen’s Customer/Business Details tab
    • 4.8.1 Customer sub tab
      • 4.8.1.1 Addresses sub tab
      • 4.8.1.2 Telecoms sub tab
      • 4.8.1.3 Employments sub tab
      • 4.8.1.4 Tracking Attributes sub tab
      • 4.8.1.5 Customer Score
    • 4.8.2 Business sub tab
      • 4.8.2.1 Addresses sub tab
      • 4.8.2.2 Telecoms sub tab
      • 4.8.2.3 Partners sub tab
      • 4.8.2.4 Affiliates sub tab
      • 4.8.2.5 Tracking Attributes sub tab
      • 4.8.2.6 Business Score
  • 4.9 Customer Service screen’s Customer/Business Preferences tab
  • 4.10 Customer Service screen’s Transaction History tab
    • 4.10.1 Balances sub tab
    • 4.10.2 Transactions sub tab
      • 4.10.2.1 To Reverse (or Void) a Transaction
      • 4.10.2.2 Voiding an Account
      • 4.10.2.3 Export Account Transaction Details
    • 4.10.3 Sale Transfer Transactions
    • 4.10.4 Payment Rating sub tab
    • 4.10.5 Due Date History sub tab
    • 4.10.6 Repayment Schedule sub tab
    • 4.10.7 Work Order sub tab
  • 4.11 Customer Service screen’s Pmt Modes tab
    • 4.11.1 ACH sub tab
    • 4.11.2 Coupon sub tab
    • 4.11.3 Post Dated Checks sub tab
    • 4.11.4 Payment Arrangement sub tab
  • 4.12 Customer Service screen’s Bankruptcy tab
    • 4.12.1 Call Activities sub tab
    • 4.12.2 Comments sub tab
    • 4.12.3 Due Date History sub tab
  • 4.13 Customer Service screen’s Repo/Foreclosure tab
    • 4.13.1 Repossession sub tab
    • 4.13.2 Foreclosure sub tab
    • 4.13.3 Analysis sub tab
    • 4.13.4 Remarketing sub tab
    • 4.13.5 Call Activities sub tab
    • 4.13.6 Comments sub tab
    • 4.13.7 Due Date History sub tab
  • 4.14 Customer Service screen’s Deficiency tab
    • 4.14.1 Call Activities sub tab
    • 4.14.2 Comments sub tab
    • 4.14.3 Due Date History sub tab
  • 4.15 Customer Service screen’s Collateral tab
    • 4.15.1 Valuation sub tab
    • 4.15.2 Tracking sub tab
    • 4.15.3 Vacation Ownership tab
      • 4.15.3.1 Tracking Attributes sub tab
    • 4.15.4 Seller sub tab
  • 4.16 Customer Service screen’s Bureau tab
  • 4.17 Customer Service screen’s Timeline tab
  • 4.18 Customer Service screen’s Cross/Up Sell Activities tab
    • 4.18.1 Edit Cross/Up Sell Activity
    • 4.18.2 Create Simple Application
    • 4.18.3 Close Opportunity
  • 4.19 Customer Service screen’s External Interfaces tab
    • 4.19.1 Accept or Reject Bankruptcy Details
  • 4.20 Review Request
    • 4.20.1 Filter and View Review Requests
    • 4.20.2 Create and Send Review Request
    • 4.20.3 Reviewing a Request
    • 4.20.4 Responding to Review Request
    • 4.20.5 Reassign Review Request
    • 4.20.6 E-mailing Review Request
    • 4.20.7 Closing Review Request
    • 4.20.8 Complete Review Request
  • 4.21 Queue Assignment
    • 4.21.1 Using Queue Search
    • 4.21.2 Queues sub tab
    • 4.21.3 Criteria sub tab
    • 4.21.4 Queue Assignment sub tab
    • 4.21.5 Reassign Users in Queue
      • 4.21.5.1 Replace User in Queue
      • 4.21.5.2 Bulk Replace Queue Users
    • 4.21.6 Filter Accounts based on Queue Criteria
    • 4.21.7 View Accounts in Sort Order Sequence
    • 4.21.8 Track Activity Status
• 5 Collections
  • 5.1 Search Tab
    • 5.1.1 Searching for a Customer or Account
  • 5.2 Customer Service screen
  • 5.3 Customer Service screen’s Summary tab
  • 5.4 Customer Service screen’s Customer Service tab
    • 5.4.1 Recording a Call Activity
  • 5.5 Customer Service screen’s Account Details tab
    • 5.5.1 Account Details sub tab
  • 5.6 Customer Service screen’s Customer Details tab
  • 5.7 Customer Service screen’s Transaction History tab
  • 5.8 Customer Service screen’s Pmt Modes tab
    • 5.8.1 ACH sub tab
  • 5.9 Customer Service screen’s Collateral tab
  • 5.10 Customer Service screen’s Bureau tab
  • 5.11 Review Request
    • 5.11.1 Filter and View Review Requests
    • 5.11.2 Create and Send Review Request
    • 5.11.3 Reviewing a Request
    • 5.11.4 Responding to Review Request
    • 5.11.5 Reassign Review Request
    • 5.11.6 E-mailing Review Request
    • 5.11.7 Closing Review Request
    • 5.11.8 Complete Review Request
• 6 Bankruptcy
  • 6.1 Search Tab
    • 6.1.1 Searching for a Customer or Account
  • 6.2 Customer Service screen
  • 6.3 Customer Service screen’s Summary tab
  • 6.4 Customer Service screen’s Customer Service tab
    • 6.4.1 Call Activities sub tab
      • 6.4.1.1 Recording a Call Activity
  • 6.5 Customer Service screen’s Account Details tab
    • 6.5.1 Account Details sub tab
  • 6.6 Customer Service screen’s Customer Details tab
  • 6.7 Customer Service screen’s Transaction History tab
  • 6.8 Customer Service screen’s Pmt Modes tab
    • 6.8.1 ACH sub tab
  • 6.9 Customer Service screen’s Bankruptcy tab
  • 6.10 Customer Service screen’s Collateral tab
  • 6.11 Customer Service screen’s Bureau tab
  • 6.12 Review Request
    • 6.12.1 Filter and View Review Requests
    • 6.12.2 Create and Send Review Request
    • 6.12.3 Reviewing a Request
    • 6.12.4 Responding to Review Request
    • 6.12.5 Reassign Review Request
    • 6.12.6 E-mailing Review Request
    • 6.12.7 Closing Review Request
    • 6.12.8 Complete Review Request
• 7 Repossession
  • 7.1 Search Tab
    • 7.1.1 Searching for a Customer or Account
  • 7.2 Customer Service screen
  • 7.3 Customer Service screen’s Summary tab
  • 7.4 Customer Service screen’s Customer Service tab
    • 7.4.1 Call Activities sub tab
      • 7.4.1.1 Recording a Call Activity
  • 7.5 Customer Service screen’s Account Details tab
    • 7.5.1 Account Details sub tab
  • 7.6 Customer Service screen’s Customer Details tab
  • 7.7 Customer Service screen’s Transaction History tab
  • 7.8 Customer Service screen’s Pmt Modes tab
    • 7.8.1 ACH sub tab
  • 7.9 Customer Service screen’s Repo/Foreclosure tab
    • 7.9.1 Repossession sub tab
  • 7.10 Customer Service screen’s Collateral tab
  • 7.11 Customer Service screen’s Bureau tab
  • 7.12 Review Request
    • 7.12.1 Filter and View Review Requests
    • 7.12.2 Create and Send Review Request
    • 7.12.3 Reviewing a Request
    • 7.12.4 Responding to Review Request
    • 7.12.5 Reassign Review Request
    • 7.12.6 E-mailing Review Request
    • 7.12.7 Closing Review Request
    • 7.12.8 Complete Review Request
• 8 Deficiency
  • 8.1 Search Tab
    • 8.1.1 Searching for a Customer or Account
  • 8.2 Customer Service screen
  • 8.3 Customer Service screen’s Summary tab
  • 8.4 Customer Service screen’s Customer Service tab
    • 8.4.1 Call Activities sub tab
      • 8.4.1.1 Recording a Call Activity
  • 8.5 Customer Service screen’s Account Details tab
    • 8.5.1 Account Details sub tab
  • 8.6 Customer Service screen’s Customer Details tab
  • 8.7 Customer Service screen’s Transaction History tab
  • 8.8 Customer Service screen’s Pmt Modes tab
    • 8.8.1 ACH sub tab
  • 8.9 Customer Service screen’s Deficiency tab
  • 8.10 Customer Service screen’s Collateral tab
  • 8.11 Customer Service screen’s Bureau tab
  • 8.12 Review Request
    • 8.12.1 Filter and View Review Requests
    • 8.12.2 Create and Send Review Request
    • 8.12.3 Reviewing a Request
    • 8.12.4 Responding to Review Request
    • 8.12.5 Reassign Review Request
    • 8.12.6 E-mailing Review Request
    • 8.12.7 Closing Review Request
    • 8.12.8 Complete Review Request
• 9 Remarketing
  • 9.1 Introduction
  • 9.2 Pre-requisites
  • 9.3 Navigation
  • 9.4 Assignment Allocation
    • 9.4.1 Define Vendor Assignment Criteria
    • 9.4.2 Vendor Assignment Allocation
  • 9.5 Remarketing Request
    • 9.5.1 Interfacing Remarketing Details with Third Party Auctioning System
      • 9.5.1.1 JMS Notification
      • 9.5.1.2 Web Service Request / Response
      • 9.5.1.3 Remarketing Status List
    • 9.5.2 Remarketing Proceed Details
    • 9.5.3 Status History sub tab
    • 9.5.4 Tracking Attributes sub tab
    • 9.5.5 Expenses sub tab
    • 9.5.6 Refunds sub tab
  • 9.6 Invoicing
    • 9.6.1 Post Transaction
    • 9.6.2 Business Rules for Invoice Validation
    • 9.6.3 Details sub tab
    • 9.6.4 Proceeds sub tab
    • 9.6.5 Tracking Attributes sub tab
• 10 Customer Credit Limit
  • 10.1 Introduction
  • 10.2 Search tab
  • 10.3 Customer/Business tab
    • 10.3.1 Transactions sub tab
    • 10.3.2 Addresses sub tab
    • 10.3.3 Telecoms sub tab
    • 10.3.4 Employments sub tab
    • 10.3.5 Partners sub tab
    • 10.3.6 Affiliates sub tab
    • 10.3.7 Tracking Attributes sub tab
    • 10.3.8 Accounts sub tab
    • 10.3.9 Applications sub tab
    • 10.3.10 Comments sub tab
    • 10.3.11 Documents sub tab
    • 10.3.12 Master Account tab
      • 10.3.12.1 Consolidated Payoff Quote
      • 10.3.12.2 Associated Account Details
• 11 Tools
  • 11.1 Loan Calculator
    • 11.1.1 Parameters
      • 11.1.1.1 Calculating Payments
      • 11.1.1.2 Calculating Interest Rates
      • 11.1.1.3 Calculating Term
      • 11.1.1.4 Calculating Loan Amount
      • 11.1.1.5 Calculating Blended Rate
    • 11.1.2 Repayment Options
    • 11.1.3 Amortization Schedule
    • 11.1.4 Printing a Quote
    • 11.1.5 Copy Calculation to Contract or Decision tab
  • 11.2 Vehicle Evaluator
    • 11.2.1 Attributes Tab
• 12 Oracle Financial Services Lending and Leasing Reports
  • 12.1 Bankruptcy Log
  • 12.2 Collector Activity (Detailed) Log
  • 12.3 Collector Activity Log
  • 12.4 Collector Productivity by Queue
  • 12.5 Deficiency Log
  • 12.6 Delinquency Analysis by Credit and Grade
  • 12.7 Delinquency Analysis by Producer
  • 12.8 Delinquency Analysis by State
  • 12.9 Delinquency Log
  • 12.10 Non Monetary Txns Log
  • 12.11 Collection Queue Wise Promises Report
  • 12.12 Payment Promise Log
  • 12.13 Repossession/Foreclosure Log
  • 12.14 Accounts and Listing (Loan)
• 13 Producer
  • 13.1 Producer Details tab
    • 13.1.1 Producer Details tab Extensibility
    • 13.1.2 Payment Details
    • 13.1.3 Tracking Attributes
    • 13.1.4 Statements
    • 13.1.5 Contacts
    • 13.1.6 Comments
    • 13.1.7 Summary
    • 13.1.8 Title Status Summary
  • 13.2 Search Tab
• 14 Vendors
  • 14.1 Vendors tab
    • 14.1.1 Payment Details
    • 14.1.2 Vendor Groups
    • 14.1.3 Tracking Attributes
    • 14.1.4 Comments
  • 14.2 Assignment Allocation
    • 14.2.1 Vendor Assignment Criteria
    • 14.2.2 Vendor Assignment Allocation
  • 14.3 Work Orders Tab
    • 14.3.1 Services
    • 14.3.2 Work Order History
    • 14.3.3 Tracking Attributes
  • 14.4 Follow-up Tab
    • 14.4.1 Assigned Services
  • 14.5 Invoices Tab
    • 14.5.1 Auto Validate Invoice
    • 14.5.2 Invoice Details sub tab
    • 14.5.3 Accept/Reject Invoice details
    • 14.5.4 Payment Schedules sub tab
    • 14.5.5 Related Invoice/Work Order Details sub tab
    • 14.5.6 Tracking Attributes sub tab
    • 14.5.7 Business Rules
  • 14.6 Search tab
• A Appendix : Transaction Parameters
  • A.1 Monetary Transactions
    • A.1.1 Late Charges
    • A.1.2 Non-sufficient Fund Fees
    • A.1.3 Repossession Expenses
    • A.1.4 Bankruptcy Expenses
    • A.1.5 Phone Pay Fees
    • A.1.6 Financed Insurances
      • A.1.6.1 Insurance Addition
      • A.1.6.2 Insurance Cancellation
      • A.1.6.3 Insurance Modification
    • A.1.7 Index/Margin Rates
    • A.1.8 Payoff Quotes
    • A.1.9 Backdated Payoff Quotes
    • A.1.10 Account Paidoff
    • A.1.11 Account Charge Off
    • A.1.12 Account Closure
    • A.1.13 Advance (Principal) Balance
    • A.1.14 Interest
    • A.1.15 Interest Accrual
    • A.1.16 Active Military Duty
    • A.1.17 Due Date Change
      • A.1.17.1 Override Due Date Change
      • A.1.17.2 Reverse an Override Due Date Change
    • A.1.18 Change Term
    • A.1.19 Payment Refund Transaction
    • A.1.20 Extensions
      • A.1.20.1 Extension Override
    • A.1.21 Payment Amount
    • A.1.22 Prepayment Penalty
    • A.1.23 Escrow Payment
    • A.1.24 Escrow balance refund
    • A.1.25 Pay Off Quote Fee
    • A.1.26 Nonperforming Accounts
    • A.1.27 Convert a Precomputed (PC) Loan into a Simple Interest (SI) Loan
    • A.1.28 Account Settlement Transaction
    • A.1.29 Account Acceleration
    • A.1.30 Trading of Accounts - Monetary Transactions
      • A.1.30.1 Trade Enquiry Transaction
      • A.1.30.2 Trade Transaction
      • A.1.30.3 Equity Out Transfer Transaction
      • A.1.30.4 Equity In Transfer Transaction
      • A.1.30.5 Trade Fix Transaction
      • A.1.30.6 Equity in Maintenance Transaction
    • A.1.31 Billing Cycle Change
    • A.1.32 Capitalization Maintenance
    • A.1.33 Cycle Based Late Fee Adjustment / Waiver
    • A.1.34 Fee Consolidation Maintenance
    • A.1.35 Accrual and First Payment Date Maintenance
  • A.2 Nonmonetary Transactions
    • A.2.1 Customer/Business Name Maintenance
    • A.2.2 Customer Details Maintenance
    • A.2.3 Skipped Customers/Business
    • A.2.4 Mark Customer as Deceased
    • A.2.5 Privacy Opt-Out Indicator
    • A.2.6 Customer/Business Correspondence (stopping)
    • A.2.7 Financed Insurance (modifying)
    • A.2.8 ACH Maintenance
    • A.2.9 Stop an ACH
    • A.2.10 Statement Reprinting (batch only)
    • A.2.11 Add ACH Bank
    • A.2.12 Post Dated Checks
    • A.2.13 Coupon Book Maintenance (batch only)
    • A.2.14 Extended Service Contract (ESC)
    • A.2.15 Insurance Maintenance
    • A.2.16 Escrow Information and Maintenance
    • A.2.17 Escrow Analysis Disbursements
    • A.2.18 Insurance Payment Maintenance
    • A.2.19 Adjust Dealer Compensation
    • A.2.20 Add / Modify Account Contact References
    • A.2.21 Account Statement Preference Mode
    • A.2.22 Cure Letter Date Maintenance
    • A.2.23 Recourse Details Maintenance
    • A.2.24 Sub Unit Account Transfer
    • A.2.25 Customer Credit Limit Transactions
      • A.2.25.1 Customer Credit Limit Transactions
      • A.2.25.2 Business Credit Limit Transactions
      • A.2.25.3 Customer/Business Credit Limit Maintenance
      • A.2.25.4 Customer/Business Address Maintenance
      • A.2.25.5 Customer/Business Telecom Maintenance
      • A.2.25.6 Business Partners Maintenance
      • A.2.25.7 Business Affiliates Maintenance
    • A.2.26 Add Existing Customer to Account
    • A.2.27 Add/Update Business Customer Details
    • A.2.28 Rescission Transaction to Void Account
      • A.2.28.1 Processing with Combination of Transaction Parameters
    • A.2.29 Add Asset to Account
    • A.2.30 Customer / Business Credit Score Update
    • A.2.31 Master Account Maintenance
    • A.2.32 Master Account - Statement Consolidation Indicator Maintenance
    • A.2.33 Add Existing Business to Account
    • A.2.34 Add Business Phone Details
    • A.2.35 Customer/Business Address Confirmation
    • A.2.36 Trading of Accounts - Non-Monetary Transactions
      • A.2.36.1 Add / Update Trade Details Transaction
      • A.2.36.2 Trade Reversal
      • A.2.36.3 Rescission Transaction to Void Account
    • A.2.37 Bankruptcy Reporting Indicator
    • A.2.38 Collateral Maintenance
    • A.2.39 Account Contract Maintenance
    • A.2.40 Account Payment Mode Maintenance
    • A.2.41 Add Balance to Account
    • A.2.42 Linked Account Maintenance
    • A.2.43 Mock Statement Maintenance
    • A.2.44 Skip Credit Bureau Reporting Maintenance
    • A.2.45 Repossession Maintenance
    • A.2.46 Stop Correspondence at Account Level
    • A.2.47 Consolidated Payoff Quote
    • A.2.48 Add New Customer
    • A.2.49 Add/Update customer Address
    • A.2.50 Agreement Number Maintenance
    • A.2.51 Sales Order Number Maintenance
  • A.3 Processing SCRA
    • A.3.1 Setting up Interest Rate for SCRA
  • A.4 Black Book Interface
• B Appendix : Payment Amount Conversions
• C Appendix :Generic Recovery Interface (GRI)
  • C.1 Introduction
    • C.1.1 Pre-requisites
  • C.2 Create Case
  • C.3 Update Case
  • C.4 Case Comments
  • C.5 Hold Case
  • C.6 Reopen Case
  • C.7 Reassign Case
  • C.8 Close Case
  • C.9 Case Updates Received via FireHose WebService
  • C.10 Case Repossession
  • C.11 Case Invoice
• D Appendix : Account Acceleration
  • D.1 Introduction
  • D.2 Posting Account Acceleration
  • D.3 Reversing Account Acceleration
  • D.4 Account Acceleration and Reversal with ‘Principle First’ adjustment
  • D.5 Account Acceleration and Reversal with ‘Interest First’ adjustment