4.20.3 Reviewing a Request

This topic provides information on the reviewing a request function, which enables users to assess requests, provide comments, and finalize review decisions.

When user receive a review request, the system notifies user by creating an entry in My Pending Review Requests By Priority section in Dashboard with the number of unseen messages. Clicking on the Account # link opens the Review Request tab.

Figure 8-59 Review Request - DashBoard

Description of "Figure 8-59 Review Request - DashBoard"

To review requests

1. On the Servicing, click Servicing. Under Servicing, click Customer Service screen and select Review Requests tab.
   The Review Requests screen displays.

   Figure 8-60 Review Requests

   
   

   
   Description of "Figure 8-60 Review Requests"

   
   
2. In the Query section, click Receiver. System displays all open review request user have received.
3. Click Open Account. The Account details are displayed in Customer Service under Customer Service, click Summary tab.
4. Review the details in particular to the details specified in the comment (if any).