3.3 User Productivity

This topic provides systematic instructions related to user productivity.

The Oracle Financial Services Lending and Leasing User Productivity screen is a supervisor feature that allows user to monitor the daily performances of users completing Lease origination and servicing tasks.

These tasks are categorized as customer service/collection tasks. The system updates these details on daily basis.

Using the User Productivity screen, user can review the following daily tallies:
  • Number of accounts worked and call activities, by user
  • Number of accounts worked and call activities, by queue
  • Number of funding decisions (verified or funded), by user

This chapter explains how to use the User Productivity screen to view this information.

Navigating to User Productivity Screen
  1. On the Dashboard, click Dashboard. Under Dashboard, click Dashboard. Under Dashboard, click User Productivity.
  2. The system displays the User Productivity screen. User can view the tasks related to:
    • Customer Service/Collection

This section consists of the following topics:

Parent topic: Dashboards