3.29 Process AMC Agent SLA Maintenance Summary

This topic provides the systematic instructions to set the distribution hierarchy for the agent in a AMC.

1. On Home screen, type UTDAMCSL in the text box, and click Next.
   The AMC Agent SLA Maintenance Summary screen is displayed.

   Figure 3-31 AMC Agent SLA Maintenance Summary

   
   

   
   Description of "Figure 3-31 AMC Agent SLA Maintenance Summary"

   
   
2. On AMC Agent SLA Maintenance Summary screen, click New to enter the details.
   For more information on fields, refer to the field description table.

   Table 3-21 AMC Agent SLA Maintenance Summary - Field Description

   Field	Description
   AMC	Alphanumeric; 12 Characters; Mandatory Specify the AMC ID for which the Agent hierarchy needs to be mapped. Alternatively, you can select AMC ID from the option list. The list displays all valid AMC ID maintained in the system.
   AMC Name	Display The system displays the AMC name of the selected AMC ID.
   Agent ID	Alphanumeric; 12 Characters; Mandatory Specify the Agent ID that needs to be mapped with the AMC. Alternatively, you can select Agent ID from the option list. The list displays all valid Agent ID maintained in the system.
   Agent Name	Display The system displays the agent name of the selected Agent ID.
   SLA Type	Numeric; 22 Characters; Mandatory Specify the SLA type. Alternatively, you can select SLA type from the option list. The list displays all valid SLA type maintained in the system.
   SLA Type Description	Display The system displays the description for the selected SLA type.