3.6 Live Cut over and Post Live on site Support

This topic gives information on Live Cut over and Post Live on site Support.

Live Cut over and Post Live on site Support

Once the client is confident of the performance of the system and the comfort level of the end users, a decision can be taken to cut off the existing system and switch over totally to the live system. This is the final milestone in the implementation cycle during which the client organization will be fully dependent on the new system for its day to day operations. A run chart listing daily activities that the users need to perform is available in Anexure N.

Responsibility of the Implementation team

The responsibility of the implementation team during this phase would be:

• To provide post-live support for the end users. The duration for the post live support normally varies between one to two weeks after which the team leaves the site and heads back home.
• To train the end users on the mechanism of off site support after the implementation team leaves the site (refer the topic titled Post implementation support).

The logical end to this milestone is the signing off of the implementation by the client which indicates the successful completion of the implementation cycle. The sign off is also important in that a part of the payment by the client will be due on this sign off.

Note:

During the course of the implementation, changes in the software would have been carried out either due to:

• Bug fixes on various sites being incorporated
• Small enhancements being incorporated

The installation diskettes carried by the implementation team initially would be out of sync with the latest version due to these changes. As a result, a fresh set of diskettes must be made by the implementation team and handed over to the client before leaving the site.