8.7.1.1 Machine Failure

This topic explains the possible machine failures and steps to be carried out to repair.

Main Machine Failure

When failure of the main machine has an immediate effect on the processing, the following steps should be taken:

• The Manager of the Data Center should inform the user departments about the situation and the time required to switch on the back-up system.
• The matter should be reported to the Fund Manager and the trustees of the AMC.
• The Manager of the Data Center should establish the cause of the problem before switching on the Back-up system.
• The Manager of the Data Center should connect all the workstations and peripherals to the back-up system and inform all the departments.
• Contact the local dealers for immediate repair.
• Record all information about the problem in the Trouble Report Log. The details to be included are nature of the problem, time of occurrence and name of the person reporting the problem. The time of contacting the Customer Engineer and the arrival of the Customer Engineer should also be recorded.
• If the repairs are expected to extend to beyond a point where the AMC’s business is hampered a backup (PRE EOD) should be operational and the Agencies notified about the problem with the possible time which will be taken to for repairs of the system with reference to online and offline branches.

Backup machine failure

If the backup machine is inoperative, the situation does not affect the normal operations, but it requires immediate repair to avoid a complete breakdown. The following steps should be carried out:

• The Senior Fund Manager and the trustees of the fund should be appraised of the situation. Since the failure of the backup machine does not disrupt the normal operations, it is not necessary to inform the user departments.
• Contact the local dealers for immediate repair.
• Enter all relevant information about the problem in the Trouble Report Log,. The details should include the nature of the problem, the time of occurrence and the name of the person who reported the problem. The time of contacting the Customer Engineer and the arrival of the Customer Engineer should also be recorded.

Failure of both Main and Backup Machines

The failure of both the Main and the Backup machines is considered an unlikely event. The stationery required for manual operations, should be stored off-site. In such a situation the following steps should be taken:

• The Manager of the Data Center should inform all the user departments of the situation.
• Report to the Senior Fund Manager of the AMC.
• Contact the local dealers for immediate repair.
• Record all relevant information in the Trouble Report Log. The details should include the nature of the problem, the time of occurrence and the name of the person who reported it. The time of contacting the Customer Engineer and the arrival of the Customer Engineer should also be recorded.
• After consultation with the Customer Engineer, determine the time required to get at least one machine running.