1.24.2 Help Desk Information - 00HDM

This topic provides information related to Help desk.

Serial Number: 1

Segment Identification Number: 00HDM

Description: This segment is used for providing information related to Help desk.

Attributes: Mandatory

Table 1-107 Help Desk Information - 00HDM

Field Name (as expected in the file)	Data type	Length	Attributes	Characteristics/rules	Values
SEGMENTID	VARCHAR2	20	Mandatory	-	Segment ID. Value should be 00HDM
SEQUENCENUMBER	NUMBER	22	Mandatory	-	Sequence Number
PROCESSID	VARCHAR2	50	Mandatory	-	Process ID
BULKCLIENTCODE	VARCHAR2	12	Mandatory	-	Bulk Client Code
IMPORTFILENAME	VARCHAR2	255	Mandatory	-	Import File Name
UPLOADMODE	VARCHAR2	10	Mandatory	-	Mode of operation which has to be performed on the record
HELPDESKREFNO	VARCHAR2	12	Optional	-	Help desk Reference Number
REPORTINGENTITYTYPE	VARCHAR2	30	Mandatory	-	Reporting Entity Type
REPORTINGENTITYID	VARCHAR2	12	Mandatory	-	Reporting Entity ID
QUERYTYPE	VARCHAR2	10	Mandatory	-	Query Type
QUERYSEVERITY	VARCHAR2	10	Mandatory	-	Query Severity
QUERYCATEGORY	VARCHAR2	30	Mandatory	-	Query Category
PROBLEMDESCRIPTION	VARCHAR2	255	Mandatory	-	Problem Description
ATTENDEDBY	VARCHAR2	15	Mandatory	-	Attended By
HELPDESKSTATUS	VARCHAR2	10	Mandatory	-	Help desk Status
USERID	VARCHAR2	15	Mandatory	-	Represents the user ID who has entered the latest record
MODULEID	VARCHAR2	30	Mandatory	-	Represents the module ID
AMCID	VARCHAR2	12	Mandatory	-	Represents the agent code