4.6 Errors during Import or Processing of Client Information

This topic provides information on errors during import or processing of client information.

If any error occurs during the import of unit holder information or the processing of the same, then the Bulk UH event is not raised by the system. Since this event is the trigger for all remaining bulk import processes, all subsequently scheduled imports and processing will terminate.

1. Errors occurring during import of bulk information or processing of the bulk interfaces could be due to:
   • The import information failing to meet system or business validations.
   • The import or hand off file not being in the prescribed format.
   • Abnormal termination of an interface process.
2. You can find the errors logged into the interface error log tables.
   The interface log will display the success or failure of the interface process, and the detail log displays the details of the errors.
3. When the export of rejected records are triggered by the raising of the FAILEDRECS events the reporting of logged errors are also triggered. The details of the errors can be obtained in an Excel worksheet for printing.
4. When a bulk interface process is terminated abnormally for reasons other than errors relating to imported data, the system maintains the status of the terminated processes as In-process or Running.
5. The End of Day process checks for the completion of these processes, and they can be cleared manually.