4.30.1 Process Help Desk Detail Screen

This topic provides the instructions to process Help Desk Detail Screen.

The FLEXCUBE Investor Services system provides the facility of querying and reporting between entities in the system.

To query about any other entity or report information (such as complaints) regarding any entity in the system, use the Help Desk Detail screen.

1. On Home screen, type UTDHLPDS in the text box, and click Next.
   The Help Desk Detail screen is displayed.

   Figure 4-23 Help Desk Detail

   
   

   
   Description of "Figure 4-23 Help Desk Detail"

   
   

   Note:

   Only Query option is available for UTDTRA01 (FCIS IPO Subscription Detail) screen.
2. You can use this screen to
   • Initiate a query regarding any information requested by any entity that is defined in the system.
   • Process or follow-up any such queries.
   • Edit, view or close any queries.