2.1.1 Maintain Customer Information

This topic provides instructions to maintain customer information.

Each individual or company that transacts with your bank becomes your customer. In the Oracle FLEXCUBE Investor Servicing (FCIS) system, a customer information file (or CIF) is maintained for each customer.

A customer may desire to invest in the funds of the AMC, and have an investment account. In such a case, an investment account known as a unit holder account is maintained for such customers. A customer can have more than one investment account.

A customer account or a CIF account is created in the FCIS system in either of the following ways:

1. At installations where the Oracle FLEXCUBE Corporate (FCC) and Oracle FLEXCUBE Retail (FCR) applications are also present, an interface is defined between either (or both) of these applications and FCIS. The CIF account for the customer is created in either of these applications. Whenever a CIF account is authorized with investment details in either FCC or FCR systems, the interface propagates the details of the CIF account to the FCIS system, where an initial, single unit holder account is created for the CIF account. The unit holder ID created in FCIS will be identical to the account number in FCC. Subsequently, any number of unit holder accounts may be created in FCIS for the CIF account.
   • If a CPNJ number is linked to a CIF in FCC, then a unitholder of the type ‘Corporate’ will be created in FCIS for that customer.
   • Similarly, if a CPF number is linked to a CIF in FCC, then a unitholder of the type ‘Individual’ will be created in FCIS for that customer. Any modification to the customer account details in FCC will be propagated to FCIS.
2. At installations where FCC and FCR are both not present, a CIF account for a customer can be created in FCIS through the Customer Maintenance menu in the Browser. An initial, single unit holder account is created for the CIF account. Again, subsequently, any number of unit holder accounts may be created in FCIS for the CIF account. Edition and Amendment (through Information Change) of the unit holder accounts can only be performed through the FCIS system.

For a fuller discussion of how CIF accounts are created in FCIS system, refer topic Maintaining Customer Information.

After a CIF account is created along with a single, initial unit holder account, in either of the ways described above, you can create any number of unit holder accounts for the CIF account in the FCIS system.