1.2 Troubleshoot Abrupt Exit from Installer

This topic provides the systematic instructions to troubleshoot abrupt exits from the installation process on the Windows operating system.

For some reason, the Oracle FLEXCUBE Investor Servicing Installer stops responding and you are not able to proceed further, you may need to exit the Installer and restart the process. If you exit the Installer when it has stopped responding, the application will be closed but the process will still be running in the background. In case of abrupt exits, you need to manually end the process running in the background.

1. Exit the Oracle FLEXCUBE Investor Servicing Installer.
2. Open Task Manager.
   The Windows Task Manager window displays.

   Figure 1-2 Windows Task Manager

   
   

   
   Description of "Figure 1-2 Windows Task Manager"

   
   
3. On the Windows Task Manager window, under Processes tab, locate the javaw.exe process.
4. Right-click the javaw.exe process, and click End Process.
   The Task Manager Warning pop-up window displays a warning message.

   Figure 1-3 Task Manager Warning Message

   
   

   
   Description of "Figure 1-3 Task Manager Warning Message"

   
   
5. Click Yes to accept the message.
   This will end all the processes initiated by Oracle FLEXCUBE Investor Servicing Installer. This action will also delete the log files or the Destination Directory files which the Oracle FLEXCUBE Investor Servicing Installer has accessed earlier.

   Note:

   Delete the file chk.flg from the Installer source directory before restarting the Installer.