1.24.3 Help Desk Information - 01HDE

This topic provides information related to Help desk.

Serial Number: 2

Segment Identification Number: 01HDE

Description: This segment is used for providing information related to Help desk.

Attributes: Mandatory

Table 1-108 Help Desk Information - 01HDE

Field Name (as expected in the file)	Data type	Length	Attributes	Characteristics/rules	Values
SEGMENTID	VARCHAR2	20	Mandatory	-	Segment ID. Value should be 01HDE
SEQUENCENUMBER	NUMBER	22	Mandatory	-	Sequence Number
PROCESSID	VARCHAR2	50	Mandatory	-	Process ID
HELPDESKREFNO	VARCHAR2	12	Optional	-	Help desk Reference Number
EVENTDATE	DATE	7	Mandatory	-	Event Date
HELPDESKMODE	VARCHAR2	1	Mandatory	-	Help Desk Mode
EVENTMODE	VARCHAR2	1	Mandatory	-	Event Mode
EVENTDESCRIPTION	VARCHAR2	255	Mandatory	-	Event Description