1.15 SLA Widgets

This topic describes the information about the SLA Widgets.

SLA Widgets provide a visual representation of party onboarding applications in different SLA statuses. SLA Widgets display the SLA status based on the SLA configuration for all different party types.

Total Onboarding Application Widget (Pie Chart)

A pie chart provides a high-level visual representation of all Party Onboarding applications in different SLA statuses. Following are the status supported by SLA Management.

• Within SLA – Green
• Near SLA Breach – Amber
• SLA Breached – Red

Total Onboarding Application Widget (Bar Chart)

A bar char provides a visual representation of each party type for all party onboarding application in different SLA Statuses. Following are the party types supported in bar chart:

• Retail
• Small and Medium Business
• Small and Medium Enterprise
• Corporate
• Financial Institution

SLA Status (Bar Chart)

A bar chart provides the task level visual representation for different SLA status.

Note:

SLA Widget only displays tasks which are not handed off to Back-office system.

To View SLA Widget:

1. From Home screen, click Dashboard.

   The Dashboard screen displays.

View Details Filter

View Details filter in SLA widget provides a detailed view of party onboarding applications in different SLA statuses using the filter condition. Following filters can be used to search party onboarding application SLA statuses.

Table 1-19 SLA Widget – Field Description

Field	Description
Customer	Specify the Party ID of the customer.
Branch Code and Name	Specify the name of Branch onboarding the party.
Process	Specify the Party Onboarding Process Name.
From Date - To Date	Select the date criteria to search the party onboarding applications.
SLA Status	Select the SLA status as configured.