1.27.1 Forget Customer

This topic describes the systematic instructions to configure a customer to be forgotten.

1. From Home screen, click Core Maintenance. Under Core Maintenance, click Forget Process.
2. Under Forget Process, click Forget Customer.
   The Forget Customer screen is displayed.

   Figure 1-56 Forget Customer

   
   

   
   Description of "Figure 1-56 Forget Customer"

   
   
3. Specify the fields on the Forget Customer screen.

   Note:

   The fields marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 1-56 Forget Customer – Field Description

   Field	Description
   Forget Customer Process ID	Specify a forget customer process ID.
   Forget Customer Process Type	Select one of the options: Customer Initiated: If selected, indicates the customer has initiated the process. Bank Initiated: If selected, indicates the bank has initiated the process.
   Customer Number	Click Search icon to view and select the customer number.
   Process Status	Displays the process status.

4. Click + to specify the customer/bank details.
5. Perform one of the following action:
   • Click Save to save the details.

     The forget customer is successfully done and can be viewed using the View Forgotten Customer screen.

   • Click Cancel to discard the changes and close the screen.