1. Party Configurations User Guide
  2. Configurations
  3. Service Level Agreements (SLA)
  4. Branch Working Time Setup

1.12.4 Branch Working Time Setup

This topic describes the information about the Branch Working Time Setup.

For Branch Working Time setup, add entries into CMC_TM_BRN_WORKHOURS_MASTER and CMC_TM_BRN_WORKHOURS_DET in CMCORE schema tables for SLA calculation as follows:

Figure 1-23 CMC_TM_BRN_WORKHOURS_MASTER


Description of Figure 1-23 follows
Description of "Figure 1-23 CMC_TM_BRN_WORKHOURS_MASTER"

Figure 1-24 CMC_TM_BRN_WORKHOURS_DET


Description of Figure 1-24 follows
Description of "Figure 1-24 CMC_TM_BRN_WORKHOURS_DET"

Parent topic: Service Level Agreements (SLA)