Table of Contents Table of Contents Title and Copyright Information Preface Purpose Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Screenshot Disclaimer Basic Actions Symbols and Icons 1 Tasks 1.1 Awaiting Customer Clarification 1.2 Completed Tasks 1.3 Free Tasks 1.4 Hold Tasks 1.5 My Tasks 1.6 Search 1.7 Supervisor Tasks 1.8 Supervisor Tasks 1.9 Business Process Maintenance A Errors Codes and Messages B Functional Activity Codes Index