8 Routing
This topic describes the systematic instructions to configure the routing.
Routing does not establish any specific rules or configurations based on rules. Instead, it determines which service provider receives the actual request by considering maintenance and assessment factors.
New Route
The user can create routing manually.
Add Custom Rule using Expression Attributes
Transformations
Users can set a series of transformations for each routing to determine how a request is handled. The order of transformations in the list can be modified using a drag-and-drop feature.
Edit Route
The user can modify the routing details.
Delete Route
The user can delete the routing details.
Configuration
Routing - Request Audit