View SLA Maintenance

This topic describes the systematic instructions to view the list of configured SLA maintenance.

The user can configure an SLA maintenance using Create SLA Maintenance screen.
  1. From Home screen, click Core Maintenance. Under Core Maintenance, click SLA Maintenance.
  2. Under SLA Maintenance, click View SLA Maintenance.
    The View SLA Maintenance screen is displayed.

    Figure 1-99 View SLA Maintenance


    Description of Figure 1-99 follows
    Description of "Figure 1-99 View SLA Maintenance"

    For more information on fields, refer to the field description table.

    Table 1-99 View SLA Maintenance – Field Description

    Field Description
    Process Code Displays the process code of the SLA Maintenance configured.
    Application Displays the name of the application
    Authorization Status Displays the authorization status of the record.
    The options are:
    • Authorized
    • Rejected
    • Unauthorized
    Record Status Displays the status of the record.
    The options are:
    • Open
    • Closed
    Modification Number Displays the number of modification performed on the record.