Global Escalation Setting - Select this option to set the
task escalation based on a global setting. Global setting can be set
from the backend.
Never Escalate - Select this option if escalation is not
required for the task.
Escalate After - Select this option if you want to escalate
if the task is not addressed after some days and/or hours.
Note:
Escalation should be set
after the expiry of the task. If you have selected the Never Expire option
for Expiry, you cannot set escalation.
If Escalate After is selected for
Escalation, enter the number of days and/or hours
after which the escalation should be triggered.
Enter the maximum number of escalation levels. 1 indicates escalation to the
immediate manager, 2 indicates escalation to the manager’s manager, and so
on.
Enter the custom escalation Java Class that you want to call.
Select the escalation path from the drop-down list. The options are Default,
People Hierarchy, and Custom Rule.
Select the type of notification message from the drop-down list. Notification
messages are populated from the AAI_WF_Templates table.
