7.9 Managing Notifications

Notifications appear on the UI on the Home page and help alert users to items requiring their attention. Depending on the method of generation, Event Based and Batch Based.

Event Based

These notifications are always associated with an event. Following are the event based notifications:

• Re-assigned alerts notification: Notification is generated to the new owner of the Alert upon reassignment of the alert. If the user who reassigned the alert is also the new owner, no notification is generated. If the new owner is a pool then notification is generated to all users who are members of the organization represented by that pool.
• Alert Data Transfer Unsuccessful: In Asynchronous alert data transfer mode, if the data transfer during promotion of an alert to a case or linking of an alert to a case is Unsuccessful, then a notification is generated to the user who is taking the action, the owner of the alert, and the owner of the case, and then assigned to the user of the case.

Batch Based

These notifications are the result of processing of end_mantas_batch.sh. Following are the batch based notifications:

• Alerts Near Due Date notifications: Notification is generated to the owner of the alerts if the due date of the alert falls within the configurable parameter set in Installation parameter table.

These notifications are generated after the complete execution of Batch (provide the batch name) and can be seen in the Notification Grid in landing page. Each user sees the notifications which are relevant to them.

Note:

You can set the near due date and display of notification parameters from the Manage Parameters screen. (Refer to the Configuration Guide for more information).