7.4.4 Promote to Case

Whenever risk assessments are promoted to cases based on certain criteria, there may be a few risk assessments that are not promoted due to the non-availability of data, system issues, server problems and so on

The error for the Risk Assessment not being promoted to a case is captured in the table RA_TO_CASE_ERROR. This table is available in the KYC Atomic schema. The user must identify the cause of the error and resolve the same. Once the error is rectified, these Risk Assessments are promoted to a case during the next KYC batch processing.