6.4 Alert Assignment

OFSBD provides a mechanism to assign alerts to a predefined owner (either an individual user or a pool of users). When performing alert assignment, the module fetches new, unowned alerts for a given product and assigns them to an owner using a rule-based strategy.

You can configure assignment rules by using the Administration Tools. Refer to the Administration Tools User Guide, for more information.

The assignment framework allows customers to write their own Java code to replace the product functionality with their own customized functionality. The modules that can be replaced include the assignment-eligible objects, the assignment rule processing logic, and the manner in which the assignment results are output (currently results are written out to the database for batch assignment, or passed back in a SOAP XML response for the assignment web services call). For more information on how to take advantage of this feature, please contact Oracle Support.

Running the Alert Assignment Job

The Alert Assignment Job is part of the OFSBD subsystem.

To run an Alert Assignment job, run the execute.sh script as follows: <OFSAAI Installed Directory>/bdf/scripts/execute.sh AlertAssignment

By default, Behavior Detection writes log messages for this script in the <OFSAAI Installed Directory>/bdf/logs/<Processing Date>/AlertAssignment.log file.