2 Prerequisites

This topic provides prerequisite information for migrating OWS to CS.

• Download the 37318879 patch from the MOS page and extracted to the local drive.

  Note:

  This patch is password-protected. To get the password, reach out to the support team.
  The extracted patch file contains the folders as follows:

  Figure 2-1 OWS Migration patch file

  
  

  
  Description of "Figure 2-1 OWS Migration patch file "

  
  

  Note:

  The extracted OWS migration file directory is referred as <OWS_Migration_Extracted_Path>.

• On the OWS application:
  • You must set the cases status either Resolved or Closed.
  • You must set the Event alert status either True Positive or False Positive.

• You must install EDQ Version 12.2.14 or higher.