2 Map Case Type Priority

Procedure to Map Case Type Priority.

You can modify the case priority based on the Event Type such as PEP, SAN, PRB, and EDD for both Real Time and Batch.

Modify Case Type Priority for the Real Time records:

1. On the Case Type Priority Mapping window, select the Real Time from the drop-down list. The Real Time priorities are displayed.

   Figure 2-1 Map Case Type Priority for Real Time

   
   

   
   Description of "Figure 2-1 Map Case Type Priority for Real Time"

   
   
2. Click a record to select it.
3. Click and hold a selected record, then drag it up or down to the change the priority.
4. Click Save.

   Note:

   If you want to reset the priorities after making modifications, click Reset.

Modify Case Type Priority for the Batch records

1. On the Case Type Priority Mapping window, select Batch from the drop-down list. The Batch priorities are displayed.

   Note:

   By default, the Merge Event Type option is selected as No. Select Yes to modify the priority.

   Figure 2-2 Map Case Type Priority for Batch

   
   

   
   Description of "Figure 2-2 Map Case Type Priority for Batch"

   
   
2. Click a record to select it.
3. Click and hold a selected record, then drag it up or down to the change the priority.
4. Click Save.

   Note:

   If you want to reset the priorities after making modifications, click Reset.

   Note:

   To configure security mapping, set up case priority, and run batch, Merge Event Type must be enabled for batch.