3.4.1 Analyzing the Alert

At a time, only one user can perform the actions on an event. Suppose the Analyst performs any action on an event in the Alert. In that case, the Alert will be locked to that specific user and cannot be edited by the Supervisor and the Senior Supervisor or vice-versa. The Alert will be unlocked automatically when the user completes his actions and moves to any other alert.

The Reviewer can view the Alert Details page and can perform the following functions in an Alert Details page:
  • Download attachments uploaded by other users
  • See the actions taken by other users
  • Perform the actions such as print pdf, view audit history and view Watchlist details.

You can configure the functionality assigned to user group in the Alert Details page by assigning the required functional code to the user group. For more information on the list of functional codes configured for different user groups see the OFS Customer Screening Administrator Guide.

The Analyst/Supervisor works on the Alert by observing its details. Click on the Alert ID to see the alert details in the following sections on the alert details page:
  • Alert Summary
  • Events
  • External Entity Details (External Entity Alerts)
  • Customer Details (Customer Screening Alerts)
  • Candidate Details (Real-Time Alerts)
  • Alert Decision
  • Alert Status
  • Audit History
  • Related Alerts

Note:

The Alert Decision will be enabled only when you close all events in the Alert.

Figure 3-20 Alert Details


Description of Figure 3-20 follows
Description of "Figure 3-20 Alert Details"