1 Preface

This guide explains the Queue Management dashboard and provides step-by-step instructions for navigating the Oracle Financial Services Transaction Filtering/Customer Screening Queue Management web pages, analyzing, acting on, and researching the business information.

Who Should Use This Guide

Queue Administrator who can create, edit, and assign the queues to the user groups.

How this Guide is Organized

The Queue Management User Guide includes the following chapters:

• About Queue Management, provides an overview of Oracle Financial Services Sanctions Queue Management, how it works, and what it does.
• Getting Started, explains common elements of the interface, includes instructions on how to configure your system, access Transaction Filtering, and exit the application.
• Managing Queue Administration, explains the Queue Management actions.

Related Documents

For more information about Oracle Financial Services Customer Screening/Transaction Filtering, refer to the following documents:

• Transaction Filtering User Guide
• Customer Screening User Guide

These documents are available at the following links:

• Customer Screening Guides home page
• Transaction Filtering Guides home page

To find more information about Oracle Financial Services Customer Screening /Transaction Filtering and our complete product line, visit our Web site at Oracle for Financial Services home page.

Conventions Used in this Guide

Table 1-1 Conventions Used in this Guide

Conventions	Description
Italics	Names of books, chapters, and sections as references Emphasis
Bold	The object of an action (menu names, field names, options, button names) in a step-by-step procedure Commands typed at a prompt User input
Monospace	Directories and sub-directories File names and extensions Process names Code sample, including keywords and variables within the text and as separate paragraphs, and user-defined program elements within the text.
Asterisk	Mandatory fields in User Interface
<Variable>	Substitute input value