3.4.11 Alert Decision

You can add new alert level action and standard comments to Alert Decision. For more information, see Appendix N in OFS Customer Screening Administrator Guide.

Note:

A Reviewer user cannot access the alert decision.

Alert Decision (For all Alert types) - Analyst

  • Close as False Positive
  • Recommend True Match

    Note:

    When the event is selected as False Positive, Recommend True Match decision cannot be taken or vice versa

Alert Decision for (SAN and Prohibition) - Supervisor

  • Approve Recommend
  • Reject Recommend – Further Information Required
  • Reject Recommend – Close as False Positive
  • Re-Open

Alert Decision (PEP and EDD) - Supervisor

  • Confirm Exit Required
  • Confirm True Match Monitored
  • Confirm True Match Not Monitored
  • Reject Recommend – Further Information Required
  • Reject Recommend – Close as False Positive
  • Re-open

Promoting to Case for SAN - Supervisor

The Promote to Case status is available when the Enterprise Case Management (ECM) L2 is enabled and status of the Alert is in Pending Review. See Promoting to case PMF work flow for the Process Modeling Framework (PMF) work flow.

Note:

Bulk Alerts cannot be promoted to case.

To promote to case for SAN, follow these steps:

  1. From the Alert Decisionsection, select the Promote to Casebutton.
  2. Select the Standard Comments and then enter the comments to explain your analysis. Click Clear if you want to clear the comments.
  3. Add the attachments, if any and, click Save and Close or Clear to Clear the attachment and details.
When you select Promote to Case, a new case will be created in ECM for the same Alert for the next level analysis.

Figure 3-28 Promoting to Case PMF Work Flow


Description of Figure 3-28 follows
Description of "Figure 3-28 Promoting to Case PMF Work Flow"

Note:

To integrate TF alerts with ECM post promoting to case, see the Configuring Sanctions Server Details for L2 Feedback section in the ECM Administration and Configuration Guide.