3.3.3.12 Bulk Action

You can take bulk action against alerts by selecting multiple alerts from the list.

To take bulk action on the alerts, follow these steps:

1. Select an alert or multiple alerts from the list. The Bulk Action feature is displayed.
2. Click Bulk Action. The Bulk Action window is displayed.

   Note:

   A Warning message pop-up is displayed with the list of selected alert IDs in the following scenarios:

   • If the selected alert IDs has any pending events.
   • If any alert is locked by other user.

   Click Yes to continue or No to cancel. If you click Yes, Alert ID locked by other user will be filtered and the Bulk Action window is displayed.

   The Bulk Action window will not be displayed if no common actions are available for selected alerts.

3. From the Bulk Action window, select the decision. The decisions common to all the selected alerts are only displayed in the list. Selecting the decision is a mandatory field. You can configure the alert decision to be displayed for the bulk action for the alerts. For more information on configuring alert decisions, see OFS Customer Screening Administrator Guide.
4. Select one or more Standard Comments from the drop-down list in the Standard Comments section. It is mandatory to provide a standard comment or a free text comment.
5. In the Comments section, enter your comments and click Save. A message pop-up window is displayed.

   Note:

   If the bulk action on the events are configured, events are updated as per the configuration. This feature allows you to make decisions on events in bulk in accordance with the bulk action feature that is currently available for alerts on the alert list page. This feature can be enabled or disabled, and the required event decision mapping for alert decisions can be performed in the backend. For more information on bulk action on the events configuration, see General Configurations section in OFS Customer Screening Administrator Guide.

   A Warning message pop-up is displayed in the following scenarios:

   • If you close the event as a False Positive if any one of the events is True Positive.
   • If you select as Recommend True Match if all the events are False Positive.

   You can review the alerts and change the event status for bulk action against these alert IDs or click Yes to complete bulk action for the remainder of the alert.

6. Click Save to save the decision or click Cancel to cancel the decision.