User Roles and Actions

1.4 User Roles and Actions

The following user roles are defined in OFS Customer Screening:

Reviewer
Analyst
Supervisor
Senior Supervisor
Queue Administrator

Note:
Analyst, Supervisor, and Senior Supervisor roles are for L1 investigation. The Queue Administrator can add/edit/assign the queues to user groups. For more information on Queue Administrator, see the OFS Queue Management User Guide.

The following table explains the tasks that can be performed by various users in the Customer Screening application.

Table 1-1 User Roles and Actions

Level	Action	Reviewer	Analyst	Supervisor	Senior Supervisor	Queue Administrator
Queue Level	Add	-	-	-	-	✓
Queue Level	Edit	-	-	-	-	✓
Queue Level	Assign	-	-	-	-	✓
Queue Level	Delete	-	-	-	-	✓
Queue Level	Open	✓	✓	✓	✓	-
Alert Level	Access to View UI	✓	✓	✓	✓	✓
Alert Level	Recommend True Match	-	✓	-	-	-
Alert Level	Close as False Positive	-	✓	-	-	-
Alert Level	Re-Open	-	-	✓	-	-
Alert Level	Approve Recommended	-	-	✓	-	-
Alert Level	Reject as False Positive	-	-	✓	-	-
Alert Level	Confirm TM Monitored	-	-	✓	-	-
Alert Level	Confirm TM Not Monitored	-	-	✓	-	-
Alert Level	Confirm Exit Required	-	-	✓	-	-
Real-Time Screening UI	Scan	-	✓	✓	-	-
Real-Time Screening UI	Scan and Investigate	-	✓	✓	-	-
Real-Time Screening UI	File Upload	-	✓	✓	-	-
Customer Screening Alert List	Bulk Update: Assign Alerts Change the Priority Change Due Date Time	-	✓	✓	-	-
Customer Screening Alert List	Add attachments	-	✓	✓	✓	-
Customer Screening Alert List	Download attachments	✓	✓	✓	✓	-
Customer Screening Alert List	Bulk Action	-	✓	✓	-	-
Event Level	True Positive	-	✓	✓	-	-
Event Level	False Positive	-	✓	✓	-	-

Note:

The user actions of each role can be configured as per the requirement except Bulk Update and Add attachments. For more information, see OFS Customer Screening Administration Guide.